Job summary
- Main area
- Sexual Health
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 23 hours per week (Some evening work required)
- Job ref
- 419-6404029-R-FH
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Harrogate
- Town
- Harrogate
- Salary
- £23,615 pro rata
- Salary period
- Yearly
- Closing
- 20/08/2024 23:59
Employer heading
Receptionist
Band 2
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
We are looking for a receptionist who is flexible, motivated, appropriately trained and enthusiastic, who possess excellent interpersonal and communication skills, along with the ability to work with a diverse range of clients to provide high quality care. Candidates will work as a member of the multi-disciplinary team across all areas of the Sexual Health services, in an innovative sexual health and HIV setting.
The post involves providing and maintaining high quality service user focused access to the Integrated Sexual Health Service via customer service and support, across all service clinical venues in a confidential and non-judgemental way.
The successful candidate will support service users to access all aspects of the provision available from the Integrated Sexual Health Service.
Main duties of the job
Act as the initial point of contact, for, and provide general information directly to, patients, visitors, staff and others, possibly both internal and external, via correspondence, the telephone, email or face-to-face.
Deal with routine enquiries where appropriate, or make judgements on the most relevant referral point, acknowledging that the nature of such enquiries could involve personal and sensitive information, in respect of which confidentiality must be maintained at all times.
Make appointments as appropriate, which may include issuing written confirmation through already prepared standard and routine letters. Email and text. Resolve any problems or issues, wherever possible, which may arise, including those relating to the planning and preparation of, for example, Clinic schedules.
Undertake basic Clerical tasks, such as, for example, distribution of incoming/outgoing post, filing, photocopying and completion of standard Forms/Returns. May be required to type/word process routine letters and other appropriate documents.
Record information on relevant Systems, including that relating to patients where appropriate, which may be computerised or paper-based.
You will be supporting multiple clinics within sexual health. This may involve chaperoning. Experience is not necessary as training will be given, but a willingness to learn and develop is essential.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
· Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
· 27 days holiday rising to 33 days (depending on NHS Trust service)
· A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
· A variety of different types of paid and unpaid leave covering emergency and planned leave
· Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
· NHS Car Lease scheme and Cycle to Work scheme
· An extensive range of learning and development opportunities
· Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person specification
Qualification Knowledge and Training
Essential criteria
- Educated to GCSE Level or equivalent. Maths and English at C or above – or equivalent qualification/demonstrable experience
- Computer literacy skills to RSA2, NVQ 2 or equivalent/demonstrable experience
Desirable criteria
- Previous Office/Administrative experience in an NHS environment
- Experience (1 year minimum) Office/Administrative role
- Experience of dealing with confidential information
- Experience of working in a receptionist capacity
Skills
Essential criteria
- Able to organise and prioritise own workload
- Possess sound communication skills
- Able to function Effectively as part of a team
- Have the ability to exercise initiative
Personal Attributes
Essential criteria
- Self-disciplined/motivated Empathetic
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natasha Bishop
- Job title
- Workforce Support
- Email address
- [email protected]
- Telephone number
- 01904 725168
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