Job summary
- Main area
- Administration & Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 15 hours per week (6 week rolling rota which will equate to 22 hours per week, but not this amount every week)
- Job ref
- 419-6408826-EDR-M
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Scarborough Hospital
- Town
- Scarborough
- Salary
- £24,071 - £25,674 pro rata
- Salary period
- Yearly
- Closing
- 20/08/2024 23:59
Employer heading
Emergency Department Receptionist
Band 3
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
The post-holder will provide an efficient and comprehensive reception and administrative service, and information collection service for the Emergency Department, Acute Medical Unit (or admitting ward), outpatient clinics and Health Records.
This key role will provide a focal point and first point of contact for many patients, relatives, carers and internal and external professionals accessing the Trust.
The role involves booking/admin support based at the main reception desk or nurses’ station in a busy Emergency Department.
This role is an integral part of the multi-disciplinary team and requires flexible working and multi-tasking.
The post-holder is expected to work independently making decisions using own initiative.
YOU MUST BE ABLE TO WORK REGULAR NIGHTS TO APPLY.
Main duties of the job
Provides and co-ordinates admin support at the nurse base in the Emergency Department for all clinical/nursing staff.
Registration/booking in, taking full details and to ensure that any change of patient details are made promptly and accurately. Data accuracy is paramount.
Responsible for discharging or processing admission all patients from Emergency Department the Trust’s core patient database.
Responsible for checking and ensuring data collection is as complete as possible and accurate.
To maintain the Emergency Department generated medical case-notes making sure that all relevant notes, reports and results are scanned onto the patient's electronic record in a timely manner.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
-
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
-
27 days holiday rising to 33 days (depending on NHS Trust service)
-
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
-
A variety of different types of paid and unpaid leave covering emergency and planned leave
-
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
-
NHS Car Lease scheme and Cycle to Work scheme
-
An extensive range of learning and development opportunities
-
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person specification
Experience & Knowledge required
Essential criteria
- NVQ III or equivalent experience in general administration
Desirable criteria
- Previous experience of NHS administration services
Education, Qualifications and Training
Essential criteria
- Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths
Desirable criteria
- ECDL or equivalent (or proven working knowledge
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Heather Smithson
- Job title
- Admin Coordinator for Emergency Department
- Email address
- [email protected]
- Telephone number
- 01723 236162
- Additional information
Contact name: Heather Pickering
Contact job title: Deputy Directorate Manager
Contact telephone number: 01723 342316
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