Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 419-6337360-POA-FH
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York Hospital
- Town
- York
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 30/07/2024 23:59
Employer heading
Paediatric Outpatient Administrator
Band 3
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
An exciting opportunity has arisen for a post within the Paediatric Outpatients Team at York Hospital. The team provides an essential, high quality, administration support function, relating to paediatric outpatient services. Working as part of a highly effective and professional clerical and administrative team, the role involves support for a wide range of health professionals and patients.
The post holder will be required to book patients into relevant outpatient clinics for initial and follow up appointments, in accordance with the Referral to Treatment Policy. The post involves the use of multiple electronic systems including the electronic booking system – Electronic Referrals Service (eRS), as well as the in-house data base, Core Patient Database (CPD). This will include electronic referrals, telephone queries from patients wanting to book, change or cancel appointments and dealing with patients face to face on our reception desk.
Main duties of the job
The post will provide a varied and interesting workload across these key areas:
- Processing patient information and booking appointments via the eRS system and in-house CPD system.
- Covering the Reception desk and dealing with patients who are attending the Paediatric Outpatient clinics, ensuring our patients experience a consistent, efficient and welcoming approach.
- Receiving telephone enquiries in order to book, cancel or change Paediatric Outpatient appointments.
- Ensuring clinics and rooms are appropriately utilised.
- Supporting the Paediatric Administration Coordinator in existing and future clinic planning.
- Working as part of a team.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
-
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
-
27 days holiday rising to 33 days (depending on NHS Trust service)
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A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
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A variety of different types of paid and unpaid leave covering emergency and planned leave
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Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
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NHS Car Lease scheme and Cycle to Work scheme
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An extensive range of learning and development opportunities
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Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person specification
Education, Qualifications and Training
Essential criteria
- • GCSE Maths and English at grade C+ or equivalent
- • Good written and spoken English
- • Willingness to work towards Level 3 qualification
Desirable criteria
- • Administrative qualification equivalent to NVQ Level 3 or equivalent experience
Experience and Knowledge Required
Essential criteria
- • Experience of working within a team
- • Understanding of a range of work procedures and processes
- • Experience of working to a high standard in a customer service environment
- • Demonstrable knowledge of secretarial or administration procedures
Desirable criteria
- • Previous administrative experience of at least one year
- • Experience of dealing with confidential information
- • Experience of working in the NHS
Skills and Attributes
Essential criteria
- • Good verbal and written communication skills
- • Good interpersonal skills
- • Ability to communicate with staff at all levels, including Consultant medical staff and senior administrative staff
- • Ability to communicate effectively with all service users
- • Good keyboard skills
Desirable criteria
- • Good organisational skills
Aptitude and Personal Qualities
Essential criteria
- • Able to work as part of a team
- • Able to work in a fast paced environment and remain calm during busy periods
- • Able to show flexibility and adaptation to service requirements
Values & Behaviours
Essential criteria
- Ability to demonstrate our organisational values and behaviours
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jackie Capaldi
- Job title
- Operational Support Manager – Child Health
- Email address
- [email protected]
- Telephone number
- 01904 726626
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