Job summary
- Main area
- Adminstration & Clerical
- Grade
- Band 4
- Contract
- Fixed term: 12 months (Up to 12 months. Also available on a secondment basis)
- Hours
- Full time - 37.5 hours per week (Mon-Fri, 7.5 hours per day)
- Job ref
- 419-7943947-EC-PSD
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York Teaching Hospital
- Town
- York
- Salary
- £25,147 - £27,596 pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
![York and Scarborough Teaching Hospitals NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/188.png)
Endoscopy Coordinator (York)
Band 4
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
We have an exciting opportunity to join our Endoscopy Waiting List Team at York and Scarborough Teaching Hospitals NHS Foundation Trust.
Please note this post will be located with our team at York Hospital, and is up to a 12-month fixed term contract.
As a member of the team, you will assist with managing waiting lists for diagnostic and therapeutic endoscopy, working in accordance with National and Trust access policies and guidance.
This post is varied and includes contact with patients and the many Health Care Professionals associated with the endoscopy pathway.
We are looking for an individual with excellent interpersonal skills and the ability to work in an environment where demands and priorities change quickly.
We are looking for someone with a minimum of one year experience working in a patient/customer focused environment. You must be well organised, able to work on your own initiative and demonstrate confidence in independent decision making.
We look forward to receiving your application.
You must seek approval from your current line manager prior to applying for a secondment
Main duties of the job
- To monitor the waiting list and work-list on a daily basis to ensure national and local waiting times are met and patients have access to healthcare in line with their clinical need.
- To co-ordinate admission and associated pre-operative assessment clinics, ensuring all key hospital staff are aware of organisational arrangements ahead of the scheduled procedure.
- To be the first point of contact for endoscopy patients, answering enquiries and rescheduling appointments as required.
- To ensure that scheduling issues are resolved in a timely matter and patients do not experience undue delay.
- To ensure that information regarding endoscopy procedures and hospital attendance are passed to patients as required.
- To arrange interpretation services for all relevant appointments.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person specification
Qualifications
Essential criteria
- Educated to minimum A level or equivalent experience in English & Mathematics. Or NVQ level 3
Relevant experience
Essential criteria
- Experience of working in the NHS or similar organisation for minimum of 1 year
- Experience of working under pressure and to tight deadlines for minimum 1 year.
- Experience of working autonomously whilst adhering to protocols and procedures for minimum 1 year.
- Experience of talking to patients/service users or working in a customer focused environment for minimum 1 year
- Good attention to detail and completion of tasks to deadlines
Desirable criteria
- Knowledge of the Core Patient Database (CPD).
Knowledge and skills
Essential criteria
- Ability to work under own initiative and judgement in dealing with non routine enquiries and situations (arising from contact with colleagues and/or patients and relatives).
- Good organisational and time management skills
- Must be able to prioritise and plan daily workload including working flexibly when interruptions impact upon completion of daily tasks
- Must be computer literate, including typing and advanced keyboard skills
- Excellent verbal and written communication skills.
Personal characteristics
Essential criteria
- Diplomacy and negotiation skills required to resolve complex and or emotionally charged situations
- Ability to challenge clinical colleagues if booking practices affect access target achievement
- Good telephone manner and the ability to deal sensitively with enquiries
Documents to download
Further details / informal visits contact
- Name
- Leana Cook
- Job title
- Endoscopy Service Manager
- Email address
- [email protected]
- Telephone number
- 01904 721263
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