Job summary
- Main area
- Corporate Operations
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 33.75 hours per week (participate in a 7 day rota)
- Job ref
- 419-6218672-CA-O
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York Hospital
- Town
- York
- Salary
- £23,615 pro rata
- Salary period
- Yearly
- Closing
- 04/09/2024 23:59
Employer heading
Clerical Officer - Discharge Command Centre
Band 2
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
We are looking for a Clerical Officer to support the Discharge Command Centre at York Hospital.
Good organisational skills along with effective and kind communication skills are important for this role.
You will be required to prioritise your own workload and exercise initiative within set parameters.
Previous experience liaising with families over the telephone would be helpful in this role.
We are a small friendly team and work as an multi-disciplinary team.
Informal discussions are welcomed.
Main duties of the job
To provide clerical support to clinical staff based in the discharge command centre, including managing enquiries from relatives, social care, health and ward staff.
To provide in office administration of the discharge command centre and the service the multi-disciplinary team provide.
Will be required to have excellent IT skills and be able to upload documents on to patient IT system.
With direction complete reports as required.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
-
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
-
27 days holiday rising to 33 days (depending on NHS Trust service)
-
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
-
A variety of different types of paid and unpaid leave covering emergency and planned leave
-
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
-
NHS Car Lease scheme and Cycle to Work scheme
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An extensive range of learning and development opportunities
-
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person specification
Experience
Essential criteria
- Previous Office/Administrative experience (1 year minimum)
- Experience of dealing with confidential information
Desirable criteria
- Previous Office/Administrative experience in an NHS environment
Qualifications
Essential criteria
- Educated to GCSE Level or equivalent. Maths and English at C or above – or equivalent qualification/demonstrable experience.
- Computer literacy skills to RSA2, NVQ 2 or equivalent.
Skills
Essential criteria
- Able to organise and prioritise own workload
- Possess sound communication skills
- Ability to function effectively as part of a Team
- Have the ability to exercise initiative
Aptitude & Personal Qualities
Essential criteria
- Self-disciplined/motivated
- Empathetic
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dawn Benson
- Job title
- Integrated Discharge Lead
- Email address
- [email protected]
- Telephone number
- 01904 725989
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