Job summary
- Main area
- Operational Management
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 419-6300217-OSM-M
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York Hospital
- Town
- York
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Operational Service Manager
Band 7
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
We are looking for a confident and motivated Operational Manager to work within Acute Medicine and the Emergency Department based at York Hospital.
Your portfolio will include supporting the medicine care group together with a role in day to day operational management across our busy wards and departments.
You will be an experienced, visible and compassionate leader, supporting operational, administrative and clinical teams to deliver high quality care.
You will have an interest in service improvement and will be a responsive and autonomous colleague.
The post will provide you with an opportunity to work closely with colleagues across the multi-disciplinary team enhancing care pathways, managing service performance and ensuring timely access to acute and planned care. You will benefit from the support of your peer managers, clinical and nursing leads and the senior management team.
In joining the Trust, you will have access to a wide range of staff benefits including health and wellbeing support, finance schemes and discounts.
Main duties of the job
You will be responsible for a portfolio of operational management duties including service performance monitoring, complaint and patient experience management, service planning and line manager responsibilities for direct reports.
The post holder will report to the Care Group Senior Operational Manager and work in partnership with senior colleagues within the Care Group and the wider Trust to ensure delivery of the portfolio of services and activities within a clinically and financially sustainable model.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
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Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
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27 days holiday rising to 33 days (depending on NHS Trust service)
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A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
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A variety of different types of paid and unpaid leave covering emergency and planned leave
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Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
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NHS Car Lease scheme and Cycle to Work scheme
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An extensive range of learning and development opportunities
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Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person specification
Skills & Attributes
Essential criteria
- Good communication, presentation & interpersonal skills
- Performance management skills.
- Strong prioritisation skills with the ability to manage competing demands
- Able to influence, negotiate and build working relationships.
Desirable criteria
- High degree of report writing skills.
- Aptitude to be a self-starter in keeping up to date and increasing depth knowledge of the agenda for designated services
Experience & Knowledge Required
Essential criteria
- Experience of management in the NHS, including operational management , budgetary management and service improvement
- Knowledge and awareness of NHS Plan & Targets
- Knowledge and awareness of Organisational Development methods
Desirable criteria
- Experience as well as knowledge of all activity targets and managing waiting lists
Education, Qualifications and Training
Essential criteria
- Graduate/Degree level qualification or equivalent expereince
Aptitude & Personal Qualities
Essential criteria
- Sensitive to staff issues.
- Active and passionate interest in and good knowledge of NHS issues at the current time.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nishant Jankee
- Job title
- Senior Operational Manager
- Email address
- [email protected]
- Telephone number
- 01904 721644
- Additional information
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