Job vacancy: Outpatient Administrator, Kettering General Hospital NHS Foundation Trust, Kettering

Job summary

Main area: Family Health
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (Mon - Fri 08:00-16:00)
Job ref: 264-6423420-FAM

Employer: Kettering General Hospital NHS Foundation Trust
Employer type: NHS
Site: Op Admin, Robinson Way
Town: Kettering
Salary: £25,147 - £27,596 per annum
Salary period: Yearly
Closing: 12/07/2024 23:59

Outpatient Administrator

Band 4

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

The post holder will be expected to prioritise their work on a daily basis and to use their initiative and discretion.

Person specification

Qualifications

Essential criteria

GCSE or equivalent in English and Mathematic Grade A-C
Good command of written and spoken English

Desirable criteria

Educated to A-Level standard or equivalent level of experience
NVQ Level 4 in Administration or equivalent.

Knowledge / experience

Essential criteria

Experience or working in a busy and demanding office/customer facing environment
Significant experience in Outpatients with a track record of delivery and meeting targets
Medway PAS – Outpatient experience
Be able to demonstrate a wider knowledge of the work of the NHS
Experience of planning and organising own workload

Skills

Essential criteria

Experience in the use of computerised Patient Administration System or equivalent computerised system
Demonstrate a high level of personal self-management and organisation
Demonstrate skills of tact, sensitivity when dealing with complaints and enquiries both verbally and written.
Ability to understand information reports, identifying trends in clinics not reflecting the agreed template.
Knowledge of Microsoft Office
Assertiveness skills and the confidence to deal diplomatically with a wide range of people, organisations and situations
ncidental contact with patients/communicates information with patients, carers relating to appointments and any adjustments made.

Important Information

Applications will be transferred to TRAC system, by completing an application your are giving authorisation for the transfer of your data.

Correspondence regarding your application will be sent to you via a TRAC system account.

Please submit your application as soon as possible; due to the high volumes of applications we receive and we reserve the right to close any adverts before the closing date once we have received sufficient applications.

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

We welcome applications from members of our black and minority ethnic (BME) communities, especially in relation to senior posts within at KGH.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

Appointments will be made on merit.

In submitting an application form, you authorise Kettering General Hospital (KGH) NHS Foundation Trust to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training record.

If you need to have a Disclosure Barring Service (DBS) check, as a requirement of the role, you will be required to repay the cost of obtaining a DBS check (£50) and this amount will be reclaimed from your first salary. From 1st February 2019 all new starters to the Trust are required to join the DBS update service as per Trust DBS Re-checking Policy which has an annual cost of £13. New employees who do not join the update service will be required to pay £50 for a new DBS check in 3 years time.

Please note that news starters with KGH are subject to a six month probationary period.

Please ensure that the information you provide on your application form is correct, accurate and that nothing has been omitted. Any information that is stated in your application form in relation to qualifications/training courses/work/education experience/references must be able to be evidenced. Failure to do so may result if your offer being withdrawn.

"Safeguarding is everyone's business. KGH considers Safeguarding a priority amongst its citizen's and a key value for all employed to the service."

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.