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Crynodeb o'r swydd

Prif leoliad
Pre-op Assessment
Gradd
NHS AfC: Band 2
Contract
Parhaol
Oriau
Rhan-amser - 24.15 awr yr wythnos (Mon- Thurs 12-5pm and Friday 12-4.15pm)
Cyfeirnod y swydd
264-6192546-SUR-A
Cyflogwr
Kettering General Hospital NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Kettering General Hospital
Tref
Kettering
Cyflog
£22,383 pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
08/07/2024 23:59

Teitl cyflogwr

Kettering General Hospital NHS Foundation Trust logo

Pre-op Admin Support

NHS AfC: Band 2

Trosolwg o'r swydd

A fantastic opportunity has arisen within the Pre-Assessment service at Kettering General Hospital to join a team with a vision to provide the best experience for patients.

You should be able to work as part of a very busy team and on your own initiative, as well as having excellent communication, organisation and interpersonal skills. You will need to be flexible and be able to manage a workload to meet pre-determined deadlines. You should have a proven clerical background, excellent customer focused communication skills, confidence in using basic IT systems and have the ability to work to tight deadlines. 

Prif ddyletswyddau'r swydd

  •  To be able to work unsupervised using own initiative, managing, and prioritising own workload    
  • Answer telephone calls from patients and families and other external organisations in an efficient manner and document and escalate any messages in a timely manner. 
  • Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.   
  • Deal with routine information/enquiries in a professional manner, using tact and diplomacy where there are barriers to understanding.  
  • To be professional and always maintain confidentiality and discretion and always comply with the terms of the Data Protection Act 2018 and local Trust policies.   
  • To provide full and efficient administrative support to the staff team including distributing incoming/outgoing mail, scanning, and photocopying as required. 
  • Managing incoming and outgoing emails. 
  • Organising maintaining filing systems. 
  • Ensure all patient demographics and contact details are kept up to date on CareFlow EPR.   
  • When required schedule patient appointments, coordinating with clinicians and other healthcare professionals.  
  • Printing and taking paperwork to designated area ready for pre-op clinic.  

 

Gweithio i'n sefydliad

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
 
Our Excellence Values:
Compassion
Respect
Integrity
Courageous
Accountable
 

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

For further information on the full job description, role and responsibilities and the person specification, please see the attached PDF file.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Educated to GCSE level, or equivalent in English and Maths
  • Good standard of written and spoken English
  • Effective numerical skills

Knowledge & Experience

Meini prawf hanfodol
  • Previous experience of administrative roles in OPD area
  • Experience of managing and prioritising own workload and working to deadlines
  • Understanding of the requirements regarding patient confidentiality
Meini prawf dymunol
  • In depth knowledge of NHS PAS or similar administration digital systems

Skills

Meini prawf hanfodol
  • Good working knowledge of IT applications (Word, Excel, E-Mail)
  • Excellent customer service skills
Meini prawf dymunol
  • Ability to deal with and manage conflict

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Karen Horner
Teitl y swydd
Senior Sister
Cyfeiriad ebost
[email protected]
Rhif ffôn
01536491306
Gwybodaeth i gefnogi eich cais

Klaudia McGoldrick Clinic Co-ordinator 01536 493744

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg