Job summary
- Main area
- urgent care
- Grade
- Band 2
- Contract
- Permanent: full or part time
- Hours
- Full time
- Part time
- Job ref
- 264-6251671-MED-A
- Employer
- Kettering General Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Kettering General Hospital
- Town
- Kettering
- Salary
- £22,383 pro rata
- Salary period
- Yearly
- Closing
- 04/07/2024 23:59
Employer heading
ED Receptionist
Band 2
Job overview
As Receptionist in the Emergency Department, you'll be the first point of contact for patients and visitors, and will take charge of collecting patient information, processing paperwork, whilst providing a friendly and welcoming service to all.
You'll provide administrative support to facilitate the patient's progress through the hospital system and help maintain the most up to date patient records.
As well as general reception duties, the role has many different parts to it and will include supporting clinical members of staff within ED. No two days are the same!
This is an exciting and challenging role that comes with lots of opportunities to really make a difference to the patient experience. If you are organised and thrive in a busy and dynamic role, this could be the job for you.
Please note that this position will entail working a variety of shifts which will involve nights, early starts, evening and weekends, so a reliable and flexible approach is required. Flexibility to work additional shifts as and when required would be advantageous.
In your supporting statement please answer the below question:
Which of our values do you relate most to and why?
Main duties of the job
1. To undertake reception duties for the department including accurately booking patients into the electronic system and responding to enquiries ensuring confidentiality is maintained at all times.
2. Adhere to local policies and procedures.
3. Communicate in the appropriate manner with members of the public and staff, taking into account any communication difficulties ie. hard of hearing, non-English speaking Nationals.
4. Answering telephone enquiries and transferring calls within department or other departments.
5. Maintain the alphabetical filing system.
6. Ensure all patient referrals are processed efficiently
7. Deal tactfully, sensitively and with empathy with all patients and relatives attending the department.
8. Work as part of a team within the Emergency Department.
9. To attend training courses as required by the departmental manager.
10. Use of computer systems where appropriate, including establishing a database, e-mail system,
the Internet and intranet and other office systems.
Please read full JD and PS for all duties
Working for our organisation
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
Our Excellence Values:
Compassion
Respect
Integrity
Courageous
Accountable
Detailed job description and main responsibilities
1. To undertake reception duties for the department including accurately booking patients into the electronic system and responding to enquiries ensuring confidentiality is maintained at all times.
2. Adhere to local policies and procedures.
3. Communicate in the appropriate manner with members of the public and staff, taking into account any communication difficulties ie. hard of hearing, non-English speaking Nationals.
4. Answering telephone enquiries and transferring calls within department or other departments.
5. Maintain the alphabetical filing system.
6. Ensure all patient referrals are processed efficiently
7. Deal tactfully, sensitively and with empathy with all patients and relatives attending the department.
8. Work as part of a team within the Emergency Department.
9. To attend training courses as required by the departmental manager.
10. The postholder will be required to book transport home under the direction of the doctor or nurse in charge of the patient or by the nurse-in-charge. The postholder is required to keep the nurse-in-charge informed of all transport booking arrangements made.
11. Use of computer systems where appropriate, including establishing a database, e-mail system, the Internet and intranet and other office systems.
12. Communicate with all levels of hospital staff, outside agencies and members of the public in a professional and effective manner.
13. The post holder will ensure hospital notes are acquired when requested for patients attending ED.
14. To carry out specific clerical and administrative duties as requested by clinical staff and line managers.
15. To assist in the care of clients as requested e.g. escort patients to areas within the dept if appropriate.
16. To follow procedures for the registration of patients.
17. To ensure all patient data items are accurately recorded and updated taking into account national and local minimum data requirements.
18. To operate office and computing equipment, keep it in good order and report faults to appropriate person.
Other duties:
1. Communicate with all levels of hospital staff, outside agencies and members of the public in a professional and effective manner.
2. To carry out specific clerical and administrative duties as requested by clinical staff and line managers.
3. To undertake reception duties ensuring confidentiality is maintained at all times and that local policies and procedures are maintained as regards the release of information to Police and Press in particular.
4. To follow procedures for the registration of new patients following good practice guidelines
5. To ensure all patient data items are accurately recorded and updated taking into account national and local minimum data requirements.
6. To operate office and computing equipment, keep it in good order and report faults to appropriate person.
7. The post holder will be expected to maintain and develop their skills in accordance with the needs of the post and the Directorate.
8. Any other duties that may be necessary within the scope and remit of the grading of the post.
9. Use of computer systems where appropriate, including establishing a database, e-mail system, the Internet and intranet and other office systems
Person specification
Qualifications
Essential criteria
- Good standard of education to GCSE level or equivalent including numeracy and literacy skills , including spoken and written English
Desirable criteria
- NVQ 2 Business & Administration
Knowledge
Essential criteria
- Experience of team working
- Experience of working in an Emergency Department
- Knowledge of administrative procedures
- Knowledge of GDPR and how to apply
Desirable criteria
- Previous reception experience
- Good working knowledge of hospital systems to include Careflow EPR
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sharon Monteath
- Job title
- ED Admin Lead
- Email address
- [email protected]
- Telephone number
- 01536 492439
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