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Job overview

This is a 6 month Fixed Term Contract. The position is a Group role so there is a requirement to work at both Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust.

The Volunteer Services across the University Hospitals of Northamptonshire is a challenging and changing environment, as an Administrative Officer you will have excellent communication and good interpersonal skills, the ability to multi-task and work both on your own initiative and within a team.

Word processing skills and experience of producing spreadsheets and graphs, as well as PowerPoint presentations are essential.

This post has a key focus on data collection, administration management and  dealing with day to day enquiries from all stakeholders. . It requires high levels of organisational skills.

The candidate will oversee the administrative tasks related to recruitment of new volunteers to ensure all adhere to NHS guidelines.  This post will play a key role in the coordination of recruitment campaigns, supporting the Volunteer Services Coordinators to attract new volunteers to ensure the service is inclusive and accessible. .

 They will also provide effective input into the work of the Trust, to support the achievement of our vision and values.

Main duties of the job

Act as the point of contact for dealing with routine enquiries made to Volunteer Services department using judgement and decision making to ensure outcome of communication is satisfactory. This will include liaising with other team members and or Volunteers as appropriate.

Ensure office standards are adhered to; ensuring a high level of professional, empathy and exceptional customer service at all times.

To liaise directly with clinical, non clinical areas and external organisations to ensure volunteering opportunities are effectively advertised and promoted.

Ensure communication to clinical/non clinical areas is effective and clearly identifies what tasks can be undertaken by a volunteer and what is inappropriate.

High level of IT literacy and attention to detail with the ability to analyse data to produce graphs and presentations.

Proficient in Microsoft Office software packages including Word, Excel and computer databases.

Understanding of Canva/ other creative systems to  create marketing documents for internal and external stakeholders.

Overall oversight and management of the volunteer management software tool (Better Impact),

Ensuring data is accurately recorded and volunteers are compliant with use.

Daily use of Volunteer management and financial systems packages

Production and interpretation  of monthly reports of the utilisation of volunteers and identify actions taken to improve performance.

Working for our organisation

University Hospitals of Northamptonshire is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with Northampton General Hospital NHS and Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.