Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Fixed term: 12 months (Fixed)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 265-6838913
- Employer
- Northampton General Hospital NHS Trust
- Employer type
- NHS
- Site
- Northampton General Hospital
- Town
- Northampton
- Salary
- £24,071 - £25,674 Per annum
- Salary period
- Yearly
- Closing
- 28/01/2025 23:59
Employer heading
Viral Hepatitis admin support / typist
Band 3
Job overview
We require a friendly, hardworking, enthusiastic person to work within the Gastroenterology department to support the viral hepatitis nursing team.
With a key eye for details and super exceptional typing skills, you will provide a service to turnover letters within target deadlines and update database, validate patient’s pathways and general administration duties.
You will be focused, motivated and independently working, taking direction from Administration Manager or Team leader.
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within the directorate as and when required. This support should be provided between the hours of 08:00 am to 17:00 unless otherwise specified at a local level.
To provide effective input into the work of the Trust, to support the achievement of our vision and values:
Main duties of the job
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· Data inputting and tracking patients and keeping National database up to date. · Arranging New and follow up appointments for Viral Hepatitis patients. · Ensure all correspondence for clinical team, including clinical letters, discharge summaries, results, minutes of meetings etc are typed and dispatched promptly. · The majority of the correspondence will be audio/digital dictation which is measured to a Trust turnaround target. · Deal with telephone enquiries from patients, relatives, carers, and all staff groups providing information, directing, and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery. · Deal with concerned patients/relatives with empathy, patience and discretion, especially when conveying sensitive information. · Ensure confidentiality is maintained in all communications and that documents and other sensitive information are always secure. · Support with communication for all medical, professional, and allied medical staff, both within this Trust and with external organisations, and patients, using judgment to facilitate a successful outcome of all enquiries. · On receipt of test/ investigation results are retrieve and clinical staff are alert of these and ensuring that urgent and abnormal are actioned quickly.
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Working for our organisation
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Detailed job description and main responsibilities
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· Data inputting and tracking patients and keeping National database up to date. · Arranging New and follow up appointments for Viral Hepatitis patients. · Ensure all correspondence for clinical team, including clinical letters, discharge summaries, results, minutes of meetings etc are typed and dispatched promptly. · The majority of the correspondence will be audio/digital dictation which is measured to a Trust turnaround target. · Deal with telephone enquiries from patients, relatives, carers, and all staff groups providing information, directing, and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery. · Deal with concerned patients/relatives with empathy, patience and discretion, especially when conveying sensitive information. · Ensure confidentiality is maintained in all communications and that documents and other sensitive information are always secure. · Support with communication for all medical, professional, and allied medical staff, both within this Trust and with external organisations, and patients, using judgment to facilitate a successful outcome of all enquiries. · On receipt of test/ investigation results are retrieve and clinical staff are alert of these and ensuring that urgent and abnormal are actioned quickly. · Support the nursing team and to encourage individuals living with, and at risk of, Viral hepatitis, but who are not yet engaged in treatment, access healthcare services. · Support with communication for all medical, professional, and allied medical staff, both within this Trust and with external organisations, and patients, using judgment to facilitate a successful outcome of all enquiries. · Liaise with other hospital departments, GPs and other health care agencies when required. · Supporting the management and validation of patient’s pathways. · Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and annual leave. · Assist in the coordination of Clinical Teams’ diaries to ensure effective time management. · Assist and help colleagues when the need arises, supporting with typing for other nurse’s specialist or consultants within the department. · Provide general admin services including photocopying, filing, and other office routines. · Any other general administrative duties decide by the Administration Manager or Senior Clinical lead nurse for service.
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Person specification
Educations, Training and Qualifications
Essential criteria
- Educated to GCSE 3 level of education, training or experience
Knowledge and Experience
Essential criteria
- Knowledge of a range of administration duties and procedures
- Excellent communication skills both written and verbal
- Courteous, tactful and efficient telephone manner at all times
- Proficient in Microsoft packages including Word, Excel & Outlook
- Experience of database systems
- Experience of working in a busy office environment
- Analytical and judgement skills for problem solving
- Work well as part of a team
Desirable criteria
- Experience of working in the NHS
Skills
Essential criteria
- Developed attention to detail and accuracy
- Organisational skills and the ability to work methodically and prioritise
- Ability to cope under pressure and meet deadlines
- Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required
- Able to maintain confidentiality at all times
- Ability to cope under pressure and meet deadlines
Key Competencies/Personal Qualities and Attributes
Essential criteria
- Ability to use own initiative
- Confident to establish and maintain good working relationships at all levels
- Empathetic approach, understanding the needs of the patients and apply a tact and sensitive manner
- Able to self-motivate
Employer certification / accreditation badges
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Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Louise Jenny Skipworth
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07707160143
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