Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday-Friday, 07:30-15:30 & 08:00-16:00 shifts)
- Job ref
- 270-TF559-ACS
- Employer
- Northamptonshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Lotus House
- Town
- Northampton
- Salary
- £24,071 - £25,674 pa pro rata
- Salary period
- Yearly
- Closing
- 13/11/2024 23:59
- Interview date
- 20/11/2024
Employer heading
Patient Contact Centre Administrator
Band 3
Job overview
An exciting opportunity has arisen for a number ofpermanent full time Band 3 Administrators (37½ hours per week) in the Patient Contact Centre. We are looking for motivated and enthusiastic individuals to join our friendly team of 21 staff responsible for the registration of confidential patient data, management of referrals in to the department’s clinical system, negotiating and rescheduling appointments, dealing with incoming and outgoing post, dealing with email enquiries and liaising with patients and clinical professionals over the telephone.
The team work to a pre-published rota which includes 08:00-16:00, 08:30-16:15 and 07:30-15:30 shifts. We are currently working a hybrid working pattern of 2 days working from home and 3 days working in the office, which the Trust holds the right to change in the future. Any contract offered is not a working from home contract.
Main duties of the job
The work base is at Lotus House, Victoria Street in Northampton; however, there may be opportunities to work at other locations with specific teams.
You must have excellent computer skills, good organisational and communication skills; have the ability to work effectively and proactively as part of a team and under your own initiative and cope well under pressure.
Main duties include, incoming and outgoing phone calls to patients, cancelling appointments, registering referrals on to our S1 clinical system, triaging referrals, overall referral management and outgoing and incoming post
The service is open Monday – Friday 08.00 – 16.00 and you will be expected to work on a flexible rotational basis.
If you have any questions or for further information about this post please contact Tony Heath via email on [email protected] or mobile 07541 930022
Working for our organisation
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
Detailed job description and main responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.
Person specification
Essential
Essential criteria
- Previous experience of telephone based work
Essential
Essential criteria
- Achieved Grade/Years of Experience
Desirable criteria
- Previous contact centre experience
- Experience in Customer Services
- Knowledge of System One and E-Referral Services
- Excellent data entry skills
- Excellent data analysis skills
- Excellent Communication Skills, both written and verbal
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Tony Heath
- Job title
- Patient Contact Centre Manager
- Email address
- [email protected]
- Telephone number
- 07541 930022
- Additional information
If unable to contact the PCC manager please contact the deputy manager, Alice Moore on 07821810001 or email [email protected]
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