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Job overview

To work as part of clinical clerical team to support a defined team of clinicians, nurses and other healthcare professionals.

You will be working in an outpatient setting and your duties will include providing reception cover, collection, delivery and prepping medical notes dealing with incoming and outgoing post, filing, answering patient calls/enquiries and other general administrative duties.

The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 08:30 and 17:30 and should be aligned to the Direct Clinical Care time of the Consultants for whom they support.

Main duties of the job

·         Be responsible for dealing with telephone enquiries from families.

·         Booking patients attendance at clinic.

·         Outcoming of appointments.

·         Liaising with Consultants and Secretaries as required.

·         Be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff.

·         Ensure that all duties are carried out to the highest possible standard, and in accordance with current quality initiative within the area of work and the Trust’s Equality, Diversity and Inclusion Strategy.

·         Have a commitment to identifying and minimising risk, report all incidents and report to the manager any risks which need to be assessed.

·         Any other duties commensurate with the grade and in line with the requirements of the post.

This job description reflects the present requirements of the post and it does not form part of the contract of employment. If the duties of the post change and develop the job description will be reviewed and will be subject to amendment, in consultation with the post holder. Appropriate notice of such changes will be given.

Working for our organisation

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.