Job summary
- Main area
- cardiology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 16 hours per week
- Job ref
- 164-6674685
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- City campus
- Town
- City Hospital
- Salary
- £23,615 per annum pro rota
- Salary period
- Yearly
- Closing
- 03/11/2024 23:59
Employer heading
Receptionist and General Clinic Administrator Dual Role
Band 2
Job overview
Dual role Receptionist / General Clinical Administrator
About the role
Permanent Part time Receptionist/General Administrator's within Heart Services based at Trent Cardiac Centre, City campus
16 hours - Monday and Tuesday
You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team.
You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using computer systems as you will be trained to use Medway PAS and Medway Maternity and other hospital systems appropriate to the role. We require good communication skills and an excellent telephone manner.
Professionalism is expected within this role.
You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a “can do” attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert
As a receptionist you will be the first port of call for patients attending reception for appointments and ward attendances. To ensure all patients are dealt with in a polite professional manner at all times and have a positive experience when attending the department, checking patient details and helping with queries. Customer service experience is essential in this role and a profession, polite and courteous attitude at all times.
The clinic administration side of the role means you will be responsible for all aspects of the administration of a patient’s appointment from pulling patient notes and compiling a clinic and dealing with telephone queries from the community and patients alike
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Heart Services is a busy department based at Trent Cardiac Centre on the City Campus. We have a small reception team for the department who work with admin staff, clinicians and ward staff to ensure excellent patient experience.
Detailed job description and main responsibilities
Ensure all patient notes are prepared in line with Trust Standard guidelines and key performance indicators including current paper records or thin folders that will support DHR requirements
Photocopying/scanning as required
Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.
Print appointment/procedure confirmation letters as necessary.
Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
Distributing and opening in-coming mail timely and dealing with appropriately.
Be able to competently use Hospital IT systems and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
Undertake any other duties, which may reasonably be required.
Print clinic lists from Medway PAS in advance of clinic date and, using Medway PAS.
Greet patients at reception, check their personal details are correct, and if necessary amend in Medway PAS accordingly, ensuring patient confidentiality.
Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of
the department.
Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately.
Person specification
Training & Qualifications
Essential criteria
- Educated to GCSE or equivalent including Maths and English
- Experience of Microsoft packages
Desirable criteria
- NVQ level 3 in administration or equivalent
Experience
Essential criteria
- Proven general office experience
- Customer service skills
- Experience of Team Working
- Remains calm and co-operative under pressure or in difficult and uncertain situations
Desirable criteria
- Experience of reception work
- Knowledge of hospital IT systems; Medway PAS
Communication skills
Essential criteria
- Ability to communicate in a clear and effective manner with a wide range of people e.g. Patients, visitors, medical staff in a helpful manner
- Ability to develop good working relationships
- Understands and practices the principles of confidentiality
- Ability to provide advice to the general public with advice regarding appointments, facilities, directions etc
Desirable criteria
- Experience relaying information between patients and staff for appointments and general queries
Analytical & Judgement Skills
Essential criteria
- Exercise judgement and know when to seek advice when dealing with patient enquires
- Understand the importance of confidentiality
- Work withn Trust Policies and Guidelines
- Seeks appropriate training opportunities
Planning and Organisation
Essential criteria
- Evidence of planning and organising of routine tasks
- Ability to work with the designated Standard Operating Procedures to ensure consistent Trust wide practices
- Ability to prioritise workload and use own initiative
- Manages time effectively and displays initiative
- Consistently works to high standards
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
- Work to deadlines
- Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice
Physical Skills
Essential criteria
- Be able to stand / walk for prolonged periods
- Be able to work at a computer and keyboard for prolonged periods
- Able to move case notes of various weights from different heights using regulation stools/ladders
- Uses own equipment responsibly
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jason Read
- Job title
- Cardiac Surgery Coordinator
- Email address
- [email protected]
- Telephone number
- 0115 969 1169
- Additional information
Hayley Brown - Deputy Service Manger 73650
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