Job summary
Employer heading
EOC Auditor (Non-Clinical)
NHS AfC: Band 4
We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.
The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).
Job overview
The post holder is primarily responsible for reviewing emergency telephone calls prioritised through NHS Pathways.
Responsible for collating data to be analysed for production of NHS Pathways quality assurance standard reports in order to establish areas of focus for training.
Responsible for quality assurance of all qualified NHS Pathways EOC staff by supporting them to practice safely and effectively and meet the standards required for the Trust accreditation status and so ensuring high standards of professionalism are maintained at all times.
Successful applicants will be invited for interviews. As part of your training you will be required to complete a mentorship period.
Main duties of the job
An opportunities has arisen to play a key role in the Audit Team at East Midlands Ambulance Service based at our Nottingham Emergency Operations Centre. We are looking to recruit to the following:
x 1 EOC Auditor (Non-Clinical) - full-time/37.5 hours per week
The EOC Auditor is primarily responsible for supporting the Emergency Operations Centre in the delivery of a high quality service. By auditing calls on a retrospective and live basis following the performance standards as set by NHS Pathways, the Auditor will provide strength based feedback and future forward feedback to aid the continued professional development of colleagues. You will need to be NHS Pathways certified and evidence 6 months proven track record of triaging Pathways calls to a safe and appropriate outcome.
As an NHS Pathways certified staff member, you will be required to support in EOC through answering 999 calls when required. The post holder will be based at EOC Nottingham, and need to be flexible with the ability to also work from home if and when required. Team's operational hours are 7 days a week between 0700 and 0000.
Working for our organisation
The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time.
Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.
This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.
Detailed job description and main responsibilities
Please see the job description and person specification attached to the vacancy for further details. Please ensure you meet the requirements before applying.
Person specification
Experience
Essential criteria
- Significant proven experience as NHS Pathways Emergency Medical Advisor
- Proven track record of compliant pathway call audits in last 6 months
Desirable criteria
- Experience of supporting staff development
- Experience of an audit process
Personal Attributes
Essential criteria
- Self motivated - able to work on own initiative
- Work effectively as part of a team
Qualifications
Essential criteria
- Minimum of 5 GCSE's or equivalent including Maths and English
- NHS Pathways core module one and core module two
Desirable criteria
- NHSP Pathways Coaching Module
- Mentoring Qualification
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Tony Warsop
- Job title
- EOC Learning & Development Manager
- Email address
- [email protected]
- Telephone number
- 07391496845
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