Job summary
Employer heading
Patient Pathway Administrator
Band 3
Job overview
This is an exciting opportunity to join the Clinical Genetics department at the City.
As part of a team you will be responsible for the audio typing and transcription of clinical correspondence . You will be a conscientious and enthusiastic team player with excellent organisational and communication skills with a good understanding of current NHS 18 week referral to treatment. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
Ensure all clinical correspondence is typed and processed within specified timescales. Completing or escalating actions as required.
You will need to be a fast and accurate audio typist with a sound knowledge of medical terminology. You will also be able to prioritise your workload with constantly changing demands, to meet agreed deadlines. Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Accurately transcribing from Winscribe digital dictation and Winscribe Speech Recognition digital dictation, outpatient clinic letters and miscellaneous clinical correspondence to a high standard with specified timescales, there will be some outcoming of appointments on a daily basis
Responsible for the production of clinical papers and material for publication from either audio or copy typing.
Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines
Undertake daily peer audit of clinical correspondence to ensure a high standard of accuracy and quality of work.
Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.
Person specification
Training & Qualifications
Essential criteria
- RSA III word processing or equivalent experience
- 3 GCSE’s or equivalent C or above – must include English
- Computer literate to ECDL standard or equivalent.
Experience
Essential criteria
- Fast and accurate audio typing
- Proven typing and admin experience
Desirable criteria
- Previous experience of working in the NHS and experience using MS Office, Medway PAS and Notis.
- Medical Terminology
Communication
Essential criteria
- Uses correct grammar and spelling
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
- Uses information gathered to inform others
- Develop and maintain constructive working relationships
Analytical and Judgement
Essential criteria
- Able to use judgement to make decisions in order to solve problems / enquiries
- Works in line with standard procedures
Planning and organisation
Essential criteria
- Consistently works to high standards
- Works within prescribed deadlines
Physical skills
Essential criteria
- Frequent use of VDU equipment
Other Requirements
Essential criteria
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jane Campbell
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07812279904
- Additional information
01159691169 ext: 79759
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