Job summary
- Main area
- Community Paediatrics
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Between Monday - Friday)
- Job ref
- 164-6784919
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Queens Medical Centre
- Town
- Nottingham
- Salary
- £26,530 - £29,114 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 25/11/2024 23:59
Employer heading
Specialty PA - Children's Nephrology
Band 4
Job overview
An opportunity has arisen for a permanent Band 4 Specialty PA to work within the Children's Nephrology team at the Queens Medical Centre in Nottingham.
Working as part of a team, the successful candidate will play a crucial role in the delivery of a high quality secretarial and administrative service to speciality consultants and the wider clinical team.
The post holder will be cancelling and rescheduling clinic appointments, preparing and sending out appointment letters, so will need to be highly organised and have the ability to prioritise tasks.
The appointed person will be responsible for answering calls from patient representatives and clinical colleagues so an excellent telephone manner is an essential requirement for this role.
The post holder will be able to demonstrate having excellent organisational skills as well as being a hard working team player who works well under pressure and has an approachable manner.
Main duties of the job
Manage clinic schedules
Ensure referral to treatment patient data quality is accurate at all times
Organise and attend meetings, take minutes
Diary Management for clinical teams
Deal with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary
Dealing with incoming mail, referrals, results and reports
Accurately transcribe letters
The successful candidate will have obtained at least Five GCSEs grade C or above, including English Language and have an NVQ level 3 in administration or equivalent work-based experience. You will be competent in the use of Microsoft Office packages. Experience of hospital systems including Winscribe, Medway PAS and NOTIS is desirable but not essential.
The successful candidate will be a conscientious and enthusiastic team player with excellent organisational and communication skills and be well motivated and reliable.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Working as part of a team, the successful candidate will play a crucial role in the delivery of a high quality secretarial and administrative service to speciality consultants and the wider clinical team.
The post holder will be cancelling and rescheduling clinic appointments, preparing and sending out appointment letters, so will need to be highly organised and have the ability to prioritise tasks.
The appointed person will be responsible for answering calls from patient representatives and clinical colleagues so an excellent telephone manner is an essential requirement for this role.
The post holder will be able to demonstrate having excellent organisational skills as well as being a hard working team player who works well under pressure and has an approachable manner.
The role/duties of the post are outlined above. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.
Key job responsibilities
Manage clinic schedules and patient attendance for your specialty, working closely with consultants and other stakeholders
Print appointment confirmation letters and send to patients
Ensure referral to treatment (RTT) patient data quality is accurate at all times
Organise and attend meetings, take minutes and type up notes
Diary Management for clinical teams
Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary
Dealing with incoming mail, referrals, results and reports
Manage demand and capacity within the standard operating practice and escalate any capacity issues to the directorate management team
Accurately transcribe clinical letters using audio dictation software, producing high quality work within defined deadlines. Type non-clinical letters as required
Process PICU discharge summaries
Be able to competently use NUH information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department
Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately
Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty
Undertake HR related tasks, appraisals and recruitment (if necessary)
Undertake any other duties, which may reasonably be required
Person specification
Training and Qualifications
Essential criteria
- Minimum 5 GCSEs or equivalent to include English Language
- NVQ Level 3 Administation or equivalent experience
Desirable criteria
- ECDL or equivalent ICT qualification
- RSA III word processing/typing or equivalent work based experience
Experience
Essential criteria
- Minimum of 2 years secretarial experience
- Audio typing experience
- Minute taking experience
- Experience in using Microsoft Office
Desirable criteria
- Knowledge of RTT Targets
- Knowledge of hospital IT systems e.g. Medway PAS, Notis, Winscribe
- Previous experience of working in the NHS
Analytical and Judgement Skills
Essential criteria
- Able to use judgement to solve problems and answer enquiries
- Uses own initiative
Planning and Organisation
Essential criteria
- Demonstrates ability to prioritise and organise own work schedule
- Manages times effectively and display initiative
- Work within prescribed deadlines
Communication and Relationship Skills
Essential criteria
- Must be able to clearly and accurately convey information verbally and in written format
- Can complete letters, forms, reports & tables using computerised technology from information collected
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison Ledwitch
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07812 276122
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