Job vacancy: Facilities Operations Officer ***RECRUITMENT EVENT***, Nottingham University Hospitals NHS Trust, Nottingham

Job summary

Main area: Estates
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 164-7114427

Employer: Nottingham University Hospitals NHS Trust
Employer type: NHS
Site: Queens Medical Centre
Town: Nottingham
Salary: £24,625 - £25,674 per annum
Salary period: Yearly
Closing: 13/04/2025 23:59
Interview date: 26/04/2025

Facilities Operations Officer RECRUITMENT EVENT

Band 3

Detailed job description and main responsibilities

To receive and log requests for Soft FM services on either the Concept or Nervecentre system.

To provide an efficient Patient Movement service through the effective allocation of workload on the Nervecentre system.

To provide and maintain a highly effective and efficient Patient Movement service to patients and staff of the hospital trust.

To maintain high standards, and be proficient in the operation of the Concept and Nervecentre dispatch systems.

Act as a positive role model ensuring all the team are working within policies and guidelines and delivering a high quality patient focused service.

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person specification

Training & Qualifications

Essential criteria

NVQ 3 or equivalent
Able to attend a full week induction Monday - Friday

Desirable criteria

Customer Service Training
O Level / GCSE qualification

Experience

Essential criteria

Experience of working in a customer focused environment
Demonstrate effective verbal and written communication skills in English.

Desirable criteria

Previous experience in a hospital environment.
Previous experience in a patient movement role or role involving working members of the public.
Previous helpdesk/dispatch experience

Analytical and Judgement Skills

Essential criteria

Confidence to make judgements involving a range of facts or situations, some of which may require analysis of a range of options in order to determine the appropriate action.
Prepares and reviews contingency plans for problems and situations that might occur within the department

Communication and relationship skills

Essential criteria

Ability to work as part of a team
Good communication skills
Builds relationships with work colleagues and encourages enthusiasm in others through own approach to work

Desirable criteria

Proven communication skills in dealing with people in potentially stressful and distressing situations

Planning and organisation skills

Essential criteria

Ability to concentrate for prolonged periods of time.
Ability to plan and organise a number of activities to meet organisational requirements.

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Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications

If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:

Stay in full-time education, for example at a college
Start an Apprenticeship
Spend 20 hours of more a week working or volunteering, while in part-time education or training

For more details visit; School leaving age - GOV.UK (www.gov.uk)

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
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