Job summary
- Main area
- Eye Donation
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 30 hours per week (7 day service)
- Job ref
- 164-6680721
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- QMC Campus, EENT Building
- Town
- Nottingham
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 03/11/2024 23:59
Employer heading
Eye Retrieval Technician
Band 4
Job overview
The Nottingham Tissue and Eye Donation Partner (NTEDP) (formally known as the Eye Retrieval Service Scheme) is based within the Ambulatory Care Directorate within NUH.
NUH has actively supported organ and tissue donation as a positive option at the time of bereavement. It has demonstrated its commitment to ensuring that all patients' choices made in life are respected and facilitated in a timely empathetic manner at the time of death.
The responsibilities of the Eye Donor Technician will be to identify all potential tissue/eye donors from across the Trust, approach the next of kin to provide them with all the relevant time sensitive information enabling them to make informed choices, refer potential donors to the National referral Centre (NRC) in Liverpool for consenting, await consent then carry out the donation.
The successful applicant will be able to work flexibly to meet the needs of the service, and must complete Eye Retrieval Training within the two months of employment.
Applications are invited from individuals who have experience of working in either EOLC/bereavement or a mortuary setting, and possess the ability and willingness to manage their own work load. They will demonstrate an ability to communicate effectively with the wider multi-disciplinary team both internal and external to the Trust. They will also display a positive approach to raising awareness for Tissue and Eye donation, utilising skills and knowledge to solve challenges and issues sensitively
Main duties of the job
To assist the Eye Donor Coordinator in the day to day activities of the Nottingham Tissue and Eye Donation Partner site.
To identify and screen potential tissue donors within the Trust
To liaise with in-house bereavement and mortuary teams, medical teams, local general practitioners and the coroners offices to coordinate facilitation of corneal/tissue donation
To liaise with the National Health Blood and Transplant Tissue and Eye Services for referrals, courier information and register checks.
To complete Clinical procedures and documentation in accordance with National Health Blood and Transplant (NHSBT) Third Party Agreement for the retrieval of ocular tissue for transplantation
The post-holder is required to complete local mandatory training requirements and NHSBT mandatory training requirement.
Retrieve ocular tissue for transplantation within 24 hours of a patient’s death.
Provide clear and empathetic written and verbal information to colleagues, stakeholders and members of the public
To act as a resource of clinical expertise and contact to colleagues, stakeholders and the local community
To undertake promotional activity in-house and externally in accordance with the NHSBT Deceased Tissue Donor Strategy
To record and collate information for local and NHSBT quality assurance and performance data collection
Participate in training and meetings that would require travelling to other regional areas
The post holder would be expected to work autonomously within the Trust
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
As an Eye Donor Technician you will be responsible for the daily screening of every single death at NUH, based on pre-defined medical categories.
As an Eye donor Technician you will initiate conversations about potential tissue donation with the bereaved, face to face and over the telephone in a respectful and empathetic manner.
As an Eye Donor Technician you will be required to manage the service independently, this will include the day to day running of the service, making decisions independently, and seeking advice where appropriate during the coordinators leave/sickness.
As an Eye Donor Technician you must ensure confidentiality at all times in accordance with hospital policies and guidance.
Maintain effective channels of communication between internal and external agencies in the process of facilitation of tissue donation.
Extract and accurately record health information from patient notes, ensuring all referral documentation is completed in an accurate and timely manner, and forwarded daily to the National Referral Centre.
Undertake eye retrieval procedures and techniques in accordance with NHSBT Eye Enucleation SOP5858.
Ensure equipment used is fit for purpose, record and report any damages/faults
As an Eye Donation technician you will be expected to perform duties in the mortuary and at funeral directors, with direct exposure to the deceased
Take all reasonable steps to ensure the safe moving and handling of deceased patients' and ensure mandatory training is current
The post-holder must have dexterity to perform precise and delicate clinical procedures on the eye of deceased patients
Be aware of the need for confidentiality both in the written and spoken word.
Complete daily, monthly and yearly data and audit requirement, and forward to appropriate bodies when and in format requested.
Represent, where necessary, the Nottingham Eye Retrieval Partnership, at local and national events.
Demonstrate duties and techniques to students/visiting colleagues both NUH/NHSBT
The post holder must be able to work as a lone worker at times.
Be able to competently use Careflow, Notis, Nerve Centre and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the service.
Maintain a tidy, safe working environment, reporting any hazards or faults timely and appropriately
Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
Undertake any other duties, which may reasonably be required
Person specification
Training and Qualifications
Essential criteria
- To be educated to O level, GCSE or equivalent standard including English at a Grade C
- NVQ level 3 or equivalent
Desirable criteria
- to possess 5 GCSE or equivalent A-C including maths
Experience
Essential criteria
- Experience of direct contact with bereaved families
- Experience of working with End of Life care patients or within a mortuary or funeral home setting
- Experience of using software packages
- Experience of working within clear guidelines and protocol
- Experience in the field of healthcare
Desirable criteria
- knowledge of hospital IT systems e.g Careflow, Notis, Nerve Centre
Communication and relationship skills
Essential criteria
- Ability to provide and receive sensitive information in various forms
- Excellent written and verbal communication skills with the ability to communicate with staff and the public at all levels
- able to handle difficult conversations with empathy and diplomacy
- able to work as part of a small team and quickly adapt to changing situations
- able to document/record information clearly and precisely
Desirable criteria
- experience of communicating sensitive information with the bereaved
Analytical and judgement skills
Essential criteria
- ability to self direct and use initiative
- ability to manage change effectively
- work in line with service goals and objectives
- ability to produce/complete data reports
Planning and organisational skills
Essential criteria
- demonstrates ability to organise own work schedule and ability to prioritise workload
- able to perform work with minimal/no supervision
- manage time effectively
- work effectively under pressure
- demonstrates enthusiasm and a conscientious approach to work, advocating this to others
Physical skills
Essential criteria
- requires developed physical skills and a degree of precision, hand to eye coordination
- moving/handling with manual/electric patient trolleys
- full UK licence and own vehicle to support out of hours working
Desirable criteria
- physical tasks involving moving deceased patients
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Mrs Elizabeth Blatherwick
- Job title
- Eye Donor Coordinator
- Email address
- [email protected]
- Telephone number
- 07812276589
- Additional information
Monday - Friday 0730-1530
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