Job summary
- Main area
- Gynaecology
- Grade
- Band 2
- Contract
- Permanent: Shift Pattern
- Hours
- Full time - 37.5 hours per week (Mix of 12 hour and 8 hour shifts including weekends and bank holidays)
- Job ref
- 164-6779246
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- GTU, A Floor East Block
- Town
- Nottingham
- Salary
- £23,615 per annum
- Salary period
- Yearly
- Closing
- 01/12/2024 23:59
Employer heading
Receptionist GTU
Band 2
Job overview
The post holder will be required to provide a professional, efficient and comprehensive reception service within the Obstetrics and Gynaecology unit on GTU - Gynaecology Triage Unit. Fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient treatment using paper based health records and information technology systems. Staff are expected to be courteous and considerate at all times and have excellent customer care skills. After appropriate training the post holder will be required to utilise the hospital Medway PAS computer system to capture and update necessary data, and to use the case note tracing system to accurately record the movement of paper based health records. The role requires close liaison with other disciplines and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations. Given the nature of the department the post holder must maintain all patients privacy and confidentiality.
The post holder will be based at: Queens Medical Centre
Main duties of the job
To provide a welcoming, friendly and courteous reception to patients, visitors, carers and internal users of the service.
Deal with enquiries in person or by telephone in an efficient and polite manner. To record patient attendances and accurate data on Medway PAS.
To Create and file health record folders.
To locate and retrieve health records from around the Trust.
To prepare the required health records ready for the consultation together with any relevant diagnostic, social and personal information required.
To organise Interpreting Services as required.
To accurately record the outcome of patient’s appointments on Medway PAS.
To organise and direct patients to attend diagnostic tests/other departments.
To be responsible for making follow up appointments, alterations and cancellations of appointments promptly and within the Consultant’s booking rules.
To liaise by telephone with patients, General Practitioners, Community Midwives, secretaries, ward receptionists etc, regarding hospital appointments.
To screen all new patients on arrival for Overseas Visitor status, contacting the Private Patients Officer as necessary.
To confirm at each patient visit that all recorded details are complete and accurate e.g. GP, address, telephone number, and to amend these on Medway PAS and within written health records as required.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
To provide a welcoming, friendly and courteous reception to patients, visitors, carers and internal users of the service.
Deal with enquiries in person or by telephone in an efficient and polite manner. To record patient attendances and accurate data on Medway PAS.
To Create and file health record folders.
To locate and retrieve health records from around the Trust.
To prepare the required health records ready for the consultation together with any relevant diagnostic, social and personal information required.
To organise Interpreting Services as required.
To accurately record the outcome of patient’s appointments on Medway PAS.
To organise and direct patients to attend diagnostic tests/other departments.
To be responsible for making follow up appointments, alterations and cancellations of appointments promptly and within the Consultant’s booking rules.
To liaise by telephone with patients, General Practitioners, Community Midwives, secretaries, ward receptionists etc, regarding hospital appointments.
To screen all new patients on arrival for Overseas Visitor status, contacting the Private Patients Officer as necessary.
To confirm at each patient visit that all recorded details are complete and accurate e.g. GP, address, telephone number, and to amend these on Medway PAS and within written health records as required.
To communicate with clinic staff, colleagues and patients to explain any delays or problems with the location of health records.
To inform patients of their appointment by letter, including any other required information/literature. Undertake the distribution and collection of information for surveys and audits as required
Person specification
Training and Qualifications
Essential criteria
- 5 Equivalent GCSE passes
Desirable criteria
- Word processing or similar administrative qualification
- Evidence of personal development in previous employment
Experience
Essential criteria
- Relevant work experience such as customer service or administration at least 1 years Keyboard/Word processing skills
Desirable criteria
- Previous employment within NUH or an acute hospital setting Clerical experience
Communication and Relationship Skills
Essential criteria
- Ability to provide a friendly, courteous and efficient reception service to patients Must be able to clearly and accurately convey information verbally to patients, carers, G.P’s secretaries, hospital staff
- The ability to speak to patients in a reassuring or calming manner when necessary
- Must be understanding and helpful
Desirable criteria
- Motivated and enthusiastic.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Leah Sharp
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07812277905
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