Job summary
Employer heading
Specialty Pathway Administrator in Maxillofacial Surgery
NHS AfC: Band 4
Job overview
An exciting and rewarding opportunity has arisen to join our specialist Oral and Maxillofacial Department as a full time, permanent Speciality PA. This role is to support our fast paced Head and Neck cancer service.
Working as part of a team the post holder will support the provision of a high quality secretarial and administrative service to Consultants and clinical teams to ensure they are supported to maintain their clinical commitments. The post holder must exercise initiative to organise their own workload within defined deadlines.
The role/duties of the post are outlined below. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are listed above.
Main duties of the job
· Providing a full and thorough administrative service to consultants and patients within the service
· Being a key point of contact for consultants and wider team
· Ensure RTT (referral to treatment) and urgent/2WW (two week wait) patient data quality is accurate.
· Coordinating theatre lists and ensuring patients are listed for surgery in a timely manner, according to waiting lists.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Person specification
Training and Qualifications
Essential criteria
- Proficiency with MS Excel, Work and Outlook
- Educated to GCSE standard (including grades A-C in English and Maths)
Desirable criteria
- Admin or customer service qualification
Experience
Essential criteria
- Experience in using Microsoft Office
- Proven and demonstrable secretarial and/or administrative experience
- Experience of working within a patient or customer facing environment (telephone and face to face)
Desirable criteria
- Knowledge and experience of NHS cancer targets
- Experience of using hospital IT systems (Careflow/Medway, NOTIS)
- Managing challenging deadlines
Communication and relationship skills
Essential criteria
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
- Must be understanding and helpful
- Can complete letters, forms, reports & tables using computerised technology from information collected
Desirable criteria
- Has ability to motivate, coach and mentor others within the team
Analytical and judgement skills
Essential criteria
- Able to use judgement to make decisions in order to solve problems/enquiries
- Uses own initiative
Planning and organisation skills
Essential criteria
- Manages time effectively and displays initiative
- Demonstrates an ability to organise own work schedule
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elizabeth Turner
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01159249924
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