Job summary
Employer heading
Ward Receptionist
Band 2
Job overview
This is an exciting opportunity for a Ward Receptionist to join a diverse and motivated team that are dedicated to the development of skills and the delivery of high quality safe care. The post is on Lawrence Ward City Hospital, with rotation to other maternity wards
As the Ward Receptionist, you will often be the first point of contact for patients and visitors when entering the ward so a friendly, welcoming smile and excellent communication skills are essential.
As a caring and positive person, you will need to be able to work as part of an established team, have the ability to work flexibly and be committed to ensuring the smooth running of reception.
We are looking for an individual who is self-motivated, content with working in a busy environment and who has good time management skills.
You must have excellent written and oral communication skills with the ability to work autonomously and as part of a team. It is essential that you act professionally at all times.
Main duties of the job
In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Tasks will include but not be limited to fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient information using technology systems. Staff are expected to be courteous and considerate at all times and have excellent customer care skills.
After appropriate training, the post holder will be required to utilise the hospital Medway PAS computer system to capture and update necessary data, and to use the case note tracing system to accurately record the movement of paper based health records.
The role requires close liaison with other services within NUH and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
This role involves the maintenance of patient records, liaising and communicating with the multidisciplinary team, patients and families, maintaining and upholding Trust values including following policies and procedures and supporting the ward area with general duties to maintain standards including health and safety and infection prevention.
Person specification
Work Experience
Essential criteria
- Previous Experience as a Receptionist
- Customer Care
Desirable criteria
- Previous Employment within a Health field / or working within a team
- Clerical experience
Qualifications
Essential criteria
- Secondary school standard of education in basic numeracy and literacy
- Evidence of personal development in previous employment
Desirable criteria
- Competent at using NerveCentre / Medway system
- Nationally recognized qualification in basic literacy and numeracy
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jess Hemstock
- Job title
- Ward Manager
- Email address
- [email protected]
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