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Job summary

Main area
Ophthalmology
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
164-6424849
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
Queens Medical Centre
Town
Nottingham
Salary
£22,383 PA
Salary period
Yearly
Closing
04/08/2024 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

Receptionist

Band 2

Job overview

This is an exciting opportunity to join the Ophthalmology team within the Ambulatory Care Division of Nottingham University Hospitals NHS Trust.

We are looking to appoint to the following post;

Outpatient  Receptionist 

Band 2 

Full time - 37.5 hours per week 

Monday-  Friday between the hours of 8am - 6pm.  Due to ever increasing demands on our service there will be a need for weekend working in the near future.

Ideally the successful candidate will have customer service experience and knowledge of working within an outpatient environment.

In addition to the below summary  you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Main duties of the job

The role includes working on a busy outpatient reception desk. You will be the first point of contact for patients, family and staff coming into the department. The main elements to the role are;

Meet patients, check and update personal information

Booking appointments

Deal with queries from patients and staff face to face and telephone

Work as part of a multi-disciplinary team

Ensure clinic outcomes are recorded in a timely manner

Present a professional, polite and courteous attitude at all times

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

The role includes working on a busy outpatient reception desk. You will be the first point of contact for patients, family and staff coming into the department. The main elements to the role are;

Meet patients, check and update personal information

Booking appointments

Deal with queries from patients and staff face to face and telephone

Work as part of a multi-disciplinary team

Ensure clinic outcomes are recorded in a timely manner

Present a professional, polite and courteous attitude at all times

Person specification

Training & Qualifications

Essential criteria
  • To be educated to GCSE or equivalent standard including Maths and English

Communication and Relationship skills

Essential criteria
  • Ability to develop good working relationships with medical and other hospital staff at all levels
  • Excellent communication skills with the ability to communicate with staff and the public at all levels.

Analytical and Judgement skills

Essential criteria
  • Uses own initiative

Planning and organisation skills

Essential criteria
  • Demonstrates an ability to organise own work schedule
  • Remains calm and co-operative under pressure or in difficult situations

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderadded for NUHArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Rainbow badge

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sharna Croft
Job title
Deputy Service Manager
Email address
[email protected]
Telephone number
07713 097031
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