Job summary
Employer heading
Patient Pathway Administrator (Support Secretary)
Band 3
Job overview
A new and exciting opportunity to be a part of a wonderful team has arisen at Nottingham University Hospitals. Based at Queens Medical Centre (QMC).
We are looking for a Patient Pathway Administrator (Support Secretary) that will support the administrative team in the Paediatric Department.
The successful candidate will support the provision of high quality secretarial and administrative services to consultants and clinical teams.
The new job holder must be able to work on their own initiative and have excellent time management skills to organise their day to day duties effectively.
Main duties of the job
In addition to the below summary you will need to familiarise yourself with the full job description and person specification attached to this advert.
Accurately transcribe clinic letters producing a high standard of work to defined deadlines.
Use judgement and initiative to prioritise the importance/urgency of tasks to defined deadlines.
Support with maintaining admin systems and databases.
Support with patient prescriptions.
Deal with incoming mail, results, reports.
Deal with consultants/clinic queries.
Answer and resolve inbound telephone queries from patients in a confidential manner.
Support with clinic appointments i.e. cancelling/booking and changing appointments.
Working for our organisation
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
To see the full detailed job description and main responsibilities of the job, please refer to the job description attached.
For further details / informal visits contact:
Person specification
Training and Qualifications
Essential criteria
- 4 GCSEs or equivalent grade C or above – must include English
- Computer literate to ECDL standard or equivalent
- RSA III word processing or equivalent experience
Desirable criteria
- NVQ level 3 in administration or equivalent
Experience
Essential criteria
- Proven typing and admin experience
- Experience in using Microsoft packages especially Word, Excel and Outlook
- Can complete letters, forms, reports and tables using computerised technology from information collected
Desirable criteria
- Previous experience of working in the NHS and experience using Webhiss, Careflow and Notis
- Knowledge of 18 week and cancer targets
Communication and Relationship Skills
Essential criteria
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
- Maintain confidentiality, sensitivity and empathy in communication with patients/clients
- Excellent verbal and written communication skills
Organisational and Judgement Skills
Essential criteria
- Demonstrates an ability to organise and prioritise own workload to deliver work within prescribed timelines
- Able to use judgement to make decisions in order to solve problems/enquiries
- Manages time effectively and displays initiative.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ranbir Singh
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07812279519
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