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Job summary

Main area
Radiology
Grade
Band 3
Contract
Permanent: Monday to Sunday
Hours
Full time - 37.5 hours per week (8am - 19.00 pm Monday to Thursday and 8-19.30 Friday to Sunday working 4 days on and then 4 days off on a rotation to cover a 7 day a week service)
Job ref
164-6622392
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
Nottingham University Hospital
Town
Nottingham
Salary
£24,071 - £25,674 per annum
Salary period
Yearly
Closing
22/12/2024 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

Radiology Patient Flow Coordinator

Band 3

Job overview

An exciting  job role has been created to become an integral member of the Radiology Team. The post holder will be expected to coordinate ED and  inpatients radiology referrals and to manage the Virtual ward referrals for Radiology.  They will work in collaboration with the Radiologists,  Radiographers, organising patient flow within Radiology to ensure timely access and resolution of queries which may affect patient flow across the whole department.  They will work on a rotation to provide service cover across 7 days. 

Main duties of the job

To assist in the efficient running of the Radiology Department by liaising with wards/ ED/theatres and porters to ensure patients arrive in a timely manner and are correctly prepared for imaging. The post holder will support the Radiographer team leader and Radiology registrars by performing non-clinical tasks which will release radiographer and registrar time to support scanning and reporting of the patients.

They will take actions to avoid delays such as contacting wards to establish patient status and readiness for the scan, explaining what is required.

A proactive approach is required to pre-empt delays where possible by using their knowledge and understanding of Radiology as well as the Virtual Ward pathway and hospital systems such as CRIS/Medway and Nerve Centre in order to monitor the patient flow and identify issues. 

Working for our organisation

We have an important contribution to make to life in Nottingham and the wider region and we take this responsibility seriously. With 15,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. We have a budget of just under £1billion, 90 wards and 1,700 beds across three main sites: QMC, City Hospital and Ropewalk House. We deliver district general services to 2.5m residents of Nottingham, Nottinghamshire and its surrounding communities. Our specialist services allows us to deliver care to 4.5m people from across the East Midlands and nationally for a handful of services.

We have a national and international reputation for many of our specialist services, including stroke, renal, neurosciences, cancer services and trauma.

We play a vital role in the education and training of doctors, nurses and other healthcare professionals.

Detailed job description and main responsibilities

To have an overall understanding of what patients are waiting for and proactively address delays by liaising with the relevant referring ward/area.

Have an awareness of capacity within each area to ensure patient flow in each area is as smooth as possible and reduce situations of patient build-up and conversely poor utilisation of the scanner.

Take responsibility for answering hospital calls regarding in-patients to a central Radiology number including calls from referring clinicians and give proactive advice, problem solving and escalating as appropriate. This will include re-organisation of existing workload on a frequent basis in response to queries received from consultants, registrars and external clients.

Answer all queries regarding scan times and results availabilities for all in-patients attending Radiology.

Liaise with wards to discuss patient preparation for scan and ascertain as to whether the patient is ready and alert any issues which may affect patient flow to the Senior radiographer in the relevant modality.

Place patients onto Nerve Centre portering and contact the porters to discuss any patients that do not attend within 30 minutes of requested time. Escalate to site matron/Radiology Bronze contact as necessary.

Communicate rejections of radiology requests to the wards, entering also on Nerve Centre.

Gather any additional information required by the Radiology Team to enable good patient flow and effective utilisation of key scanning equipment.

Assist with the management of patient pathways by giving clinicians relevant information to enable pathway progress.

Person specification

Qualifications

Essential criteria
  • 5 GCSEs or equivalent grade C and above
Desirable criteria
  • NVQ3 Adminstration related subject

Qualifications

Essential criteria
  • NVQ level 2 in administration related subject

Experience

Essential criteria
  • Has had patient centred administration experience
Desirable criteria
  • Shows experience of managing own workload

Experience

Essential criteria
  • Excellent customer and communication skills
  • Can work in a pressured environment

Communication and relationship skills

Essential criteria
  • Excellent telephone manner
  • Demonstrates good teamwork
  • Clear listening, written and oral communication skills

Analytical

Essential criteria
  • Understanding importance of instruction and written procedures

Organisational

Essential criteria
  • Able to coordinate work load
  • Knows how to prioritise

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderadded for NUHArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Rainbow badge

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Adele King, Rebecca Kilburn
Job title
Deputy Admin Managers
Email address
[email protected]
Telephone number
01159691169
Additional information

Ext 81559

 

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