Job summary
- Main area
- Radiology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 164-6773827
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- City Hospital
- Town
- Nottingham
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 28/11/2024 23:59
Employer heading
Outpatient Administrator
Band 3
Job overview
In addition to the below summary you need to familiarise yourself with the full job description and person specification documents attached to this advert.
To provide a friendly, courteous and efficient service to patients, carers and all referrers into the Radiology service when booking and co-ordinating appointments.
To co-ordinate the bookings of patients who require Radiological procedures, following the Radiology standard operating procedures, ensuring that all referrals received are processed within 24 hours and ensuring appointments are booked in accordance with the correct RTT targets.
Using various Trust IT systems, inclusive of CRIS, Careflow, Medical Office, Bluespier.
The post holder will be required to liaise with a number of consultant Radiologists across varying specialties.
Main duties of the job
The role/duties of the post are outlined below. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.
The successful candidate will play a crucial role in delivering a high-quality service to the radiology department and should demonstrate excellent communication skills, a good telephone manner with the ability to show initiative is essential. You will have the ability to accurately convey verbal and written information. You must be well motivated and reliable, with a 'can do' attitude.
Due to the sensitivity of the role, you will need to be able to demonstrate a clear understanding of confidentiality issues.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
We are looking for 2x outpatient administrators. The post holder will work as part of a combined CT Radiology administrative team, and will be responsible for arranging and coordinating the booking of patients referred to Radiology for CT specialist procedures.
Following standard booking procedures the post holder will be required to exercise judgement and initiative to ensure that all referrals are prioritised, processed efficiently to meet the internal and external targets relating to the relevant patients pathway.
The post holder will ensure close liaison with the multi-disciplinary team in Radiology as well as wards, GP surgeries, outpatient clinics, patients and nursing medical/administrative staff in order to provide a prompt patient focused service and maintain good relations with internal and external referrers into the service.
The post holder should possess the ability to use his/her initiative, working without direct supervision, organising and taking control of specified duties, escalating where necessary to the Deputy Service Administration Manager. It is essential that the post holder is aware of the need for flexible working arrangements. as we run a 7 day a week service from 8.00am-6.00pm. They may be required to work at any of the NUH Campuses, including the Treatment Centre. Weekend working may also be required as part of the role.
Person specification
Qualifications
Essential criteria
- A to C grade GCSE's or equivalent including English and Maths
- Experience in using Microsoft Word, Excel, Outlook
- NVQ level 2 in administration related subject or equivalent experience
Desirable criteria
- Competent at using Trust IT systems
Experience
Essential criteria
- Recent experience in an administration/clerical role
- Ability to work in a pressured environment
- Must have experience of liaising with different staff groups
Desirable criteria
- Previous experience of managing own workload
- Knowledge of NUH policies and processes
- Knowledge of the pathway targets and diagnostic imaging targets
Communication
Essential criteria
- Ability to communicate via phone, email and in person
- Able to work on own initiative
- Able to demonstrate good team work and collaboration
Organisation
Essential criteria
- Good organisational skills/Good time management skills
Other
Essential criteria
- Able to work cross campus as required
- Able to work flexible shifts
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rebecca Kilburn
- Job title
- Deputy Service Administration Manager
- Email address
- [email protected]
- Telephone number
- 0115 9691169
- Additional information
Ext 73619
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