Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Job ref
- 186-509-24-MH-A
- Employer
- Nottinghamshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Balderton Primary Care Centre
- Town
- Nottingham
- Salary
- £25,147 - £27,596 per annum (pro rata for part time)
- Salary period
- Yearly
- Closing
- 27/06/2024 23:59
Employer heading
Admin Team Lead
Band 4
Job overview
This is an exciting opportunity to join our established Community North service hosted within CAMHS.
The team provide support for all community referrals within the North of the county within the CAMHS services. The Admin team are pivotal in ensuring the smooth flow of referrals from the Single Point of Access Team to the Community Teams, ensuring Referrals are processed, that records are maintained and that young people and their families who have not met the referral criteria are signposted to alternative services.
We are seeking an Admin Team Leader with relevant admin experience to coordinate and lead the admin team who support the community clinical team.
Our clinical and admin teams have two bases, one in Balderton Primary Care Centre and the other at Langold Clinc in Worksop and successful candidates will be required to support both bases, alongside some hybrid working.
Main duties of the job
The post will be responsible for the day-to-day support and supervision of admin staff in the CAMHS SPA Team to ensure an excellent administrative support is provided for the clinical staff.
You will have the following:
Educated to NVQ Level 4 standard or equivalent level of knowledge and experience.
Significant experience in a recent similar role, including the supervision of staff.
Extensive working experience of MS packages
Knowledge of procedures in relation to providing a safe working environment
Working knowledge of patient information systems
Working with minimal supervision and using own initiative
Excellent communication skills, with staff at all levels, patients and outside agencies
Excellent organisational skills, office management and the ability to prioritise and work to set timescales
You will work under the direct supervision of the Admin Support Manager
Working for our organisation
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Detailed job description and main responsibilities
The post holder is required to provide a lead role with responsibility for the day-to-day management of administration and secretarial staff. Co-ordinating an efficient and effective administration and secretarial service. The SPA cover the whole county of Nottinghamshire and are based in our Trust Headquarters site Duncan Macmillan House, however it is likely that this base will change over the forthcoming year, details of this are yet unknown but full engagement will all those based at this site will be engaged in a consultation.
To ensure that data quality and timelines meet Trust and CQUIN targets.
Close liaison with Contractors, Trust Estates, IT, Procurement and Support Services Departments to ensure that the site is managed effectively and efficiently.
To manage the Health and Safety Workbook under the provision of the Trust’s Health and Safety policy in relation to admin staff and site common areas.
This role requires an experienced individual, with qualifications and previous experience in the day-to-day management of staff. The post holder will have excellent communication and organisational skills and have working experience of site management.
Full details are in the Job Description
Please note this post does not meet salary and or skill level required for a Skilled Worker Visa.
Person specification
Qualifications
Essential criteria
- Possession of a recognised leadership/management qualification to Foundation Degree level or significant recent leadership management experience
- Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 4 or significant leadership experience, which will include management of staff including complex issues such as change management and conflict issues
- Typing/word processing qualification to RSA/OCR III standard or equivalent skill level
Experience
Essential criteria
- Dealing with people to maintain a high level of customer care
- Extensive knowledge of working to management level
- Experience of working in a busy office environment
- Extensive knowledge of Microsoft Office Packages
- Understanding of the data protection act and maintaining strict confidentiality
- Accurate minute taking skills essential to internal and external meetings and HR investigation/disciplinaries
Desirable criteria
- Working with computer databases
- Previous NHS experience
- Working knowledge of Patient Information Systems
Values and Behaviours
Essential criteria
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust’s expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Training
Desirable criteria
- Customer care training
- Loggist training
Skills
Essential criteria
- Management of staff including conflict and change management
- Excellent communication skills
- Ability to work on own initiative
- Ability to prioritise own workload and that of others
- Excellent telephone manner
- Excellent organisational skills
- Experience of working without supervision for protracted periods
- Excellent time management skills
- Excellent problem solving skills
Desirable criteria
- Audio typing
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Claire Holland
- Job title
- Admin Support Manager
- Email address
- [email protected]
- Telephone number
- 01159691300
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