Job vacancy: EPMA Support Officer, Nottinghamshire Healthcare NHS Foundation Trust, Nottingham

Job summary

Main area: Communications
Grade: NHS AfC: Band 5
Contract: 12 months (Secondment contract.)
Hours: Full time - 37.5 hours per week
Job ref: 186-299-25-CS

Employer: Nottinghamshire Healthcare NHS Foundation Trust
Employer type: NHS
Site: Duncan Macmillan House
Town: Nottingham
Salary: £29,970 - £36,483 pro rata per annum
Salary period: Yearly
Closing: 02/04/2025 23:59

EPMA Support Officer

NHS AfC: Band 5

Detailed job description and main responsibilities

This role ensures that system users have access to well-maintained, relevant and up-to-date systems, managed in accordance with local and national guidelines. The post holder will work methodically within the EPMA team, ensuring best practices are consistently applied across all activities, as well providing administrative support to the team and end users.

They will oversee user access management for the Trust's systems, ensuring effective control and secure maintenance in compliance with Trust, Caldicott guidelines and relevant legislation.

They will also be part of the EPMA on-call rota, providing out-of-hours support to sites as needed.

Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Person specification

Qualifications

Essential criteria

Degree-level qualification, NVQ Level 5 or equivalent training and knowledge.
Experience of working with NHS IT systems, preferably within systems administration
Advanced level of computer literacy, especially with MS Office etc
Experience of working in configuration / support role within IT systems, internal

Desirable criteria

Project management qualification or equivalent experience
Knowledge of NHS Data Standards and Data Quality requirements

Experience

Essential criteria

Experience of working in the NHS

Desirable criteria

Experience of working in Mental Health
Experience of working on or using EPMA systems

Knowledge

Essential criteria

Thorough understanding of NHS policies, procedures and clinical workflows, particularly related to electronic prescribing and medicines administration systems.
In-depth knowledge of data protection regulations, including the Data Protection Act, GDPR, and Caldicott principles, to ensure compliance in handling sensitive patient and healthcare information.
Solid understanding of system administration principles, including user management, configuration settings, and troubleshooting techniques to maintain system functionality and user access
Good knowledge of IT and network principles, including system architecture, databases, and the integration of clinical systems with other healthcare IT platforms.
Ability to diagnose and resolve system issues effectively, with strong knowledge of errorhandling processes and troubleshooting methodologies.
Familiarity with NHS data standards, data quality requirements, and clinical coding to ensure the accurate management and reporting of healthcare information

Desirable criteria

Knowledge of EPMA systems, Pharmacy stock control systems and other healthcare IT platforms, including their configuration, management, and day-to-day operation.
Knowledge of reporting tools and methods for generating system reports that support decision-making and system optimisation.
Knowledge of NHS Data Standards and Data Quality requirements

Skills

Essential criteria

Excellent communication, administration and organisational skills, showing a dedication to accuracy and detail.
Manages and prioritises workloads independently and within the team, ensuring tasks are completed efficiently and in alignment with team objectives.
Able to convey technical information and requirements to a non-technical audience and communicate best practice to a wide range of stakeholders.
Oversees and documents organisational and system configuration changes as appropriate, ensuring accurate records are maintained.
Takes responsibility for performing additional administrative duties as required, supporting the broader objectives of the Health Informatics Service.
Capably provides and interprets complex or contentious information, ensuring clear communication and understanding across all levels.
Effectively conveys technical information and requirements to non-technical audiences and promotes best practices to a wide range of stakeholders, ensuring alignment with organisational goals.

Contractual Requirement

Essential criteria

Flexibility in working hours
Able to work extended hours, if necessary
Flexibility to work / cover at other sites to support the demands of the service
A full, current UK driving licence and access to a vehicle fit and insured for business use are required for this post. Reasonable adjustments will be made for disabled staff in line with the Equality Act 2010
Able to work weekends and On–Call (TrustWide)

Additional Information

The closing date given is a guide. We reserve the right to close the post early once we have received a sufficient number of applicants, so we advise you to submit your application early to prevent disappointment.
We will be requesting references by email. Please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.
The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
Communication regarding your application will be sent via email therefore, please ensure you regularly check your spam/junk folder.
In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.
For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure.