Job overview

We are looking for an experienced and motivated individual who has a keen interest in ICT service management.

As the ICT Service Manager, you, together with your team will be at the heart of our ICT Operations department driving essential business administration and core ITIL processes. You will be a key member of the ICTOps leadership team, and influential in shaping the delivery of ICT services across the organisation. 

You will be responsible for leading a service team of 4 whose key focus is on demand management,  change & problem management, contract management and supplier relations.  

You will be part of a spirited ICT support function that supports both on-premise and cloud-based services. Your main goal will be to ensure that ICT services are efficient, reliable, and aligned with the evolving needs of the NHS.

Main duties of the job

• Collaborate closely with specialist technical teams within ICTOps to ensure we are delivering against service level agreements and KPIs and ensure our outward service into the organisation is the very best it can be.

• Monitor and report on service performance, identifying areas for improvement.

• Maintain responsiveness, and flexibility to the changing needs of the Trust balancing these against the need to remain cost effective.

• Actively seek opportunities to innovate and enhance existing processes and system.

• Work closely with various departments to ensure that IT services are meeting user needs and expectation.

• Manage the ICT Support service delivery function with a customer-centric approach and focus service availability and performance.

• Responsible for operational leadership in managing ICT contracts and licensing for both hardware & software.

• Responsible for coordination of project and/or significant business as usual work demands coming into the department.

Working for our organisation

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment