Job summary
Employer heading
Clerical Officer - Endoscopy Unit
NHS AfC: Band 3
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
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Job overview
We are looking for an enthusiastic, highly motivated, flexible, and dedicated Clerical Officer to join our Endoscopy admin team. This is an exciting opportunity to become part of a dynamic team in a first-class, spacious, and state-of-the-art hospital environment.
As a Clerical Officer in our Endoscopy department, you will play a key role in managing the booking of patient endoscopy procedures. Your responsibilities will include daily management of key targets such as booking appointments, managing patient pathways, liaising with patients and coordinating with both Endoscopy and supporting departments. You will also have the chance to interact directly with patients, covering reception duties, requesting case notes, handling phone queries and sending out communications.
The Endoscopy administration team operates from 8 AM to 8 PM Monday to Thursday, and 8 AM to 6 PM on weekends, requiring a flexible working approach. You will primarily be based at KMH, with cross-cover required at Newark Hospital and the Endoscopy Mobile Unit located at Kings Mill.
If you are committed to providing high-quality patient care, possess excellent organisational skills, and enjoy working in a fast-paced environment, we would love to hear from you!
Main duties of the job
Please see the attached document for the full detailed job description, main responsibilities and person specification.
Working for our organisation
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we
also care for you.
We would love you to join us.
Detailed job description and main responsibilities
Please see the attached document for the full detailed job description, main responsibilities and person specification.
Person specification
Knowledge
Essential criteria
- Computer literate, with experience of using a keyboard with a high level of accuracy.
- Knowledge of NHS or service provider in general
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
- Experience of using a full range of IT/Patient data systems
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
Desirable criteria
- Sound office clerical background providing knowledge of relevant procedures.
- Experience of using a full range of IT/Patient data systems – As applicable to speciality
Qualifications
Essential criteria
- Good general education with GCSE English at grade C or above. (or equivalent)
Desirable criteria
- Formal keyboard/typing qualification eg RSA II or ECDL
- NVQ in Customer Care
- Institute of Health Records & Information Management Diploma (IHRIM)
Further Training
Essential criteria
- On the job training.
Experience
Essential criteria
- Customer care
- Some experience providing required NHS knowledge and qualification equivalences if necessary.
Contractual Requirements
Essential criteria
- Willingness to work flexible hours as necessary
Documents to download
Further details / informal visits contact
- Name
- Carla Tagg
- Job title
- Acting Team Leader
- Email address
- [email protected]
- Telephone number
- 01623 622515
- Additional information
01623 622515 ext 6576
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