Job summary
- Main area
- pre-op
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 214-SRG-7080599
- Employer
- Sherwood Forest Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Kings Mill Hospital
- Town
- Sutton in Ashfield
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 08/05/2025 23:59
Employer heading

Patient Pathway Co-Ordinator
NHS AfC: Band 3
Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here annd know that happy colleagues deliver better care.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
_______________________________________________________
Job overview
We are looking for a dedicated and organised individual to join our team as a Pre-Op Patient Pathway Co-ordinator (PPC). In this role, you will be the key point of contact for patients accessing elective hospital services throughout their pathway of care. You will work under the direction of the Senior Patient Pathway Co-ordinator and the Specialty Consultant Team to ensure the smooth and proactive management of the patient journey, from referral to discharge.
You will play a critical role in coordinating a range of administrative services to support the Consultant Team, while ensuring a seamless and efficient process for our patients. Your focus will be on delivering exceptional patient care and ensuring clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact for both patients and staff.
Main duties of the job
To understand the role in more detail, please read the attached job description and person specification document.
Working for our organisation
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.
Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.
Detailed job description and main responsibilities
To understand the role in more detail, please read the attached job description and person specification document.
Person specification
Knowledge Requirements
Essential criteria
- Computer literate, with experience of using a keyboard with a high level of accuracy.
- Knowledge of NHS or service provider in general
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
- Experience of using a full range of IT/Patient data systems
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
Desirable criteria
- Sound office clerical background providing knowledge of relevant procedures.
- Experience of using a full range of IT/Patient data systems – As applicable to speciality
Qualifications
Essential criteria
- Good general education with GCSE English at grade C or above., (or equivalent).
- RSA II (or equivalent)
Desirable criteria
- Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
- NVQ in Customer Care
- Institute of Health Records & Information Management Diploma (IHRIM)
Further Training
Essential criteria
- On the job training
Desirable criteria
- Supervisory training
- Experience of managing health & safety issues
Experience
Essential criteria
- Quality Customer Service
- Previous NHS knowledge and experience
Desirable criteria
- Experience of supervising staff
Contractual Requirements
Essential criteria
- willingness to work flexible hours as necessary
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alicia Musgrove
- Job title
- Operation Support Officer
- Email address
- [email protected]
- Telephone number
- 01623 622515
- Additional information
x 6994
If you are interested in the role and would like to visit the office please contact us.
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