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Job summary

Main area
pre-op
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
214-SRG-7080599
Employer
Sherwood Forest Hospitals NHS Foundation Trust
Employer type
NHS
Site
Kings Mill Hospital
Town
Sutton in Ashfield
Salary
£24,625 - £25,674 per annum
Salary period
Yearly
Closing
08/05/2025 23:59

Employer heading

Sherwood Forest Hospitals NHS Foundation Trust logo

Patient Pathway Co-Ordinator

NHS AfC: Band 3

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here annd know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

We would love you to join us.

_______________________________________________________

Job overview

We are looking for a dedicated and organised individual to join our team as a Pre-Op Patient Pathway Co-ordinator (PPC). In this role, you will be the key point of contact for patients accessing elective hospital services throughout their pathway of care. You will work under the direction of the Senior Patient Pathway Co-ordinator and the Specialty Consultant Team to ensure the smooth and proactive management of the patient journey, from referral to discharge.

You will play a critical role in coordinating a range of administrative services to support the Consultant Team, while ensuring a seamless and efficient process for our patients. Your focus will be on delivering exceptional patient care and ensuring clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact for both patients and staff.

Main duties of the job

To understand the role in more detail, please read the attached job description and person specification document.

Working for our organisation

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal’s Trust of the Year in 2020.

The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.  

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

Detailed job description and main responsibilities

To understand the role in more detail, please read the attached job description and person specification document.

Person specification

Knowledge Requirements

Essential criteria
  • Computer literate, with experience of using a keyboard with a high level of accuracy.
  • Knowledge of NHS or service provider in general
  • Thorough knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
  • Experience of using a full range of IT/Patient data systems
  • Confidentiality and Data Protection
  • Health and Safety
  • Equality and diversity
Desirable criteria
  • Sound office clerical background providing knowledge of relevant procedures.
  • Experience of using a full range of IT/Patient data systems – As applicable to speciality

Qualifications

Essential criteria
  • Good general education with GCSE English at grade C or above., (or equivalent).
  • RSA II (or equivalent)
Desirable criteria
  • Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
  • NVQ in Customer Care
  • Institute of Health Records & Information Management Diploma (IHRIM)

Further Training

Essential criteria
  • On the job training
Desirable criteria
  • Supervisory training
  • Experience of managing health & safety issues

Experience

Essential criteria
  • Quality Customer Service
  • Previous NHS knowledge and experience
Desirable criteria
  • Experience of supervising staff

Contractual Requirements

Essential criteria
  • willingness to work flexible hours as necessary

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPathway to excellenceCare quality commission - GoodCarer Friendly Employer 2021Mindful employer.  Being positive about mental health.Disability confident employerCare4NottsTime to changeFair Train Silver StandardStep into healthNational Preceptorship for Nursing Quality MarkArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Alicia Musgrove
Job title
Operation Support Officer
Email address
[email protected]
Telephone number
01623 622515
Additional information

x 6994

If you are interested in the role and would like to visit the office please contact us. 

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