Job summary
- Main area
- Acute Mental Health Services
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Mon - Thurs 09:00 - 17:00)
- Job ref
- 186-798-24-MH
- Employer
- Nottinghamshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- 145 Thorneywood Mount Rehab Unit
- Town
- Thorneywood Mount
- Salary
- £22,816 - £24,336 pa pro rata
- Salary period
- Yearly
- Closing
- 11/07/2024 23:59
Employer heading
Clinical Team Secretary
Band 3
Job overview
Thorneywood Mount is an 18-bed open rehabilitation unit for adults with mental health problems. There are 12 male and six female beds spread across two adjacent sites. Our care team specialises in treating enduring mental health difficulties with a view to meeting individualised recovery goals.
Due to the nature of the unit all staff are issued with a personal safety alarm for their own personal safeguarding.
This is an exciting & challenging opportunity for a motivated Clinical Team Secretary / Receptionist to work as part of a multi-disciplinary team. We are looking for an enthusiastic & motivated individual with excellent administration, communication & organisational skills.
Main duties of the job
Typing/word processing qualification to RSA/OCR III standard or equivalent level of experience.
Knowledge of a full range of Business and Administration procedures acquired through NVQ Level 3 or proven practical experience.
Be proficient in the use of IT systems, including Microsoft Office – Excel, Outlook, Word, database and internal systems including patient and staff information systems.
You should have excellent organisational and time management skills and have experience of working without supervision including working under pressure when required to meet the needs of the clinical team.
This role will include all aspects of clerical & administrative support to assist staff within a busy clinical service whilst also providing a welcoming & confidential reception service to visitors, staff & patients. You will also provide efficient & effective operation of systems including patient’s money, property & petty cash.
Working for our organisation
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Detailed job description and main responsibilities
To undertake clinical administrative work as required by the ward clinical team/Unit Manager.
To deal efficiently with all correspondence, monitoring telephone enquiries and providing information as appropriate. Using Microsoft packages to support with administrative work.
To convene and attend regular ward meetings as required, producing agendas/accurate minutes, making all necessary arrangements, including agenda items.
To deal with enquiries/visitors. To liaise & deal with all departments & external agencies, patients and carers.
Undertake office duties, including emailing, filing, photocopying, dealing with incoming / outgoing mail. Dealing with all telephone calls and associated duties in an efficient and timely manner.
Under the direction of the nurse in charge/Unit Manager, to assist with the necessary clerical arrangements involved in the admission/discharge of patients, including the organisation of admission packs for the admitting nurse & requesting of medical notes by liaising with healthcare records.
Provide effective and efficient systems in relation to patient’s property, monies & petty cash.
Maintaining efficient filing systems for patient’s records & documentation, carrying out regular checks on correct filing of all information in line with Information Governance procedures. Uploading clinical documents to RIO.
To support trained staff to ensure that data is recorded onto RIO in line with data quality & timeliness requirements, as indicated by the Trust.
Updating information boards as directed by the nurse in charge/Unit Manager
Making up of staff induction packs/ student welcome packs and patient welcome packs.
Monitor & maintain adequate levels of all stock and non-stock items etc.in line with standing financial instructions
Arranging transport and appointments for patients as and when required.
Arranging translation services for patients.
To undertake any other duties that would be a reasonable expectation of the role.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Person specification
Qualifications
Essential criteria
- English Language & Maths GCSE or equivalent
- Typing/Word Processing Qualification to RSA/OCR III standard or equivalent level of experience
- Knowledge of a full range of Business Administration procedures acquired through NVQ Level 3 or proven practical experience.
Desirable criteria
- Typing Qualifications
- Audio Typing Experience/Qualification
- Medical Terminology Knowledge
Training
Essential criteria
- Microsoft Office ie Database, Excel, Word, Powerpoint
Experience
Essential criteria
- Scheduling/Diary Management
- Minute Taking
- Experience of Working in a Customer Facing Role
Desirable criteria
- Experience of Working within the NHS
- Knowledge of Patient Information Systems
- Ability to Work as an effective team member & use own initiative
Knowledge
Essential criteria
- Computer Literacy including word, excel, outlook, database
- Maintain electronic records/information on computer
Skills
Essential criteria
- Excellent interpersonal/communication skills including excellent written and oral skills.
- Excellent Administrative & Telephone Skills
- Good Numeracy & Literacy Skills
Values and Behaviour
Essential criteria
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust’s expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mandy Waddell
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Telephone number
- 07827987334
- Additional information
Visits to the Unit and informal chats in connection with this post are welcomed.
Please contact Mandy Waddell on 07827987334 or [email protected]
If you have problems applying, contact
- Address
-
Duncan Macmillan House
Porchester Road
Mapperley
Nottingham
Nottinghamshire
NG3 6AA
- Telephone
- 0115 667 0364 - Corporate/Mental Health Services
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