Job summary
- Main area
- A&C
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 18 hours per week
- Job ref
- 267-BM6767757
- Employer
- Oxford Health NHS Foundation Trust
- Employer type
- NHS
- Site
- The Sue Nicholls Centre
- Town
- Aylesbury
- Salary
- £24,071 - £25,674 Per annum | Pro rata
- Salary period
- Yearly
- Closing
- 27/11/2024 23:59
Employer heading
Referrals Administrator - Aylesbury
Band 3
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you.
Job overview
Are you an experienced administrator looking to take the next step in your career?
Would you like to play a part in helping to improve the mental health of children and young people in Buckinghamshire?
If so, we would like to hear from you. We are looking for a motivated, enthusiastic and well-organised individual to join our Buckinghamshire Child and Adolescent Mental Health Services (CAMHS) Single Point of Access team.
This is an administrative role where you’ll be working alongside administrative and clinical staff, processing referrals, dealing with confidential and sensitive information, taking calls and formatting and sending correspondence to young people and families across Buckinghamshire.
Main duties of the job
SPA serves as the "front door" to Buckinghamshire CAMHS, so you will have excellent communication skills to liaise with parents, professionals and young people about incoming referrals.
We are passionate about delivering high quality, timely treatment and advice to young people and their families. You will gather and input data from new referrals in order to support SPA to continue to deliver and improve this care.
The team receives, at times, a high volume of requests and referrals, so a successful candidate will be solution-focused, calm, kind and responsible, have excellent written and verbal communication skills, with strong IT skills, particularly in Excel, Outlook and MS Teams.
You will work from our office at the Sue Nichols Centre in Aylesbury.
Working for our organisation
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
- To provide a timely administrative service to the Single Point of Access, supporting to ensure that all referrals are tracked through to allocation and/or providing administrative support to the referral process.
- To be responsible for data input and maintaining database information, collating, maintaining, and providing data as required, operating new and existing IT systems and software.
- To assist the business manager in the development, testing and implementation of new processes and systems as required.
- Take and record telephone calls and messages accurately and respond to queries appropriately.
- To accurately type and distribute correspondence and other documents as required.
- Undertake filing, photocopying and general office duties.
- To safeguard and promote the welfare of children, young people and vulnerable adults in line with the Trust's values.
- Adhere to Trust policies, procedures and guidelines which are found on the Trust’s website.
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Please Note:
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Person specification
Knowledge/Experience
Essential criteria
- Skilled in MS Office, including Outlook/Excel/Word and MS Teams
- Previous administrative experience
- Skills liaising with outside agencies and professionals
Desirable criteria
- Ability to manage and prioritise own workload
- Previous NHS experience
Academic
Essential criteria
- IT skills to NVQ level 3 or equivalent
- English GCSE or equivalent
Desirable criteria
- A Level or above
Other requirements
Essential criteria
- Able to work with limited supervision
- Understanding and maintaining confidentiality
- Organised and efficient
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sandra Carnevale
- Job title
- Business Manager, Single Point of Access
- Email address
- [email protected]
- Telephone number
- 01865901951
- Additional information
Megan Green - Interim Operational Lead, Single Point of Access
We would love to hear from you if you are interested in this role - please do get in contact with us.
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
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