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Job summary

Main area
Administrative
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
267-CS6612905
Employer
Oxford Health NHS Foundation Trust
Employer type
NHS
Site
The Whiteleaf Centre
Town
Aylesbury
Salary
£26,530 - £29,114 per annum, pro-rata
Salary period
Yearly
Closing
29/09/2024 23:59

Employer heading

Oxford Health NHS Foundation Trust logo

Receptionist / Coordinator - Aylesbury

NHS AfC: Band 4

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We know Job Descriptions and Specifications can sometimes be long which can be off-putting for some people, and we don’t want to let that deter you from applying.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you!


 

Job overview

Do you thrive working in a busy role where no two shifts are alike?

Are you a customer focused problem solver who works well under pressure?

Do you possess a flexible approach, an open mind and the ability to adapt to the given situation?

Are you able to remain calm whilst working under pressure?

Do you have excellent communication skills and enjoy being in contact with the public?

If the answer is YES then we are looking for you!

Main duties of the job

We are seeking full time or part time Receptionists to join our busy Reception and Out of Hours Coordination Centre based at The Whiteleaf Centre. 

You will be the first point of contact for visitors, staff and service users therefore it is essential that you have excellent communication skills, you are caring and have a warm and friendly manner. You will need to be highly organised, able to prioritise and work under pressure.

Working for our organisation

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible 

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

  • Excellent opportunities for career progression
  • Access to tailored individual and Trust wide learning and development
  • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
  • NHS Discount across a wide range of shops, restaurants and retailers
  • Competitive pension scheme
  • Lease car scheme
  • Cycle to work scheme
  • Employee Assistance Programme
  • Mental Health First Aiders
  • Staff accommodation (please note waiting lists may apply)
  • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

 

Below are some key requirements for this role, however, please refer to the job description and guidance notes attached for further information. 

  • Ability to work well as a reliable and flexible member of a team
  • Excellent communication skills
  • Ability to problem solve
  • Conscientious
  • Good IT skills
  • Ability to multi-task and keep calm under pressure
  • Strong Administration skills
  • A full time role would be 37.5 hours, worked over the following shift pattern: As part of the role, you will be required to work all of the below shifts and be able to travel to other locations subject to departmental requirements. 06:00 – 14:00 / 14:00 – 22:00 /22:00 – 06:00  or  09:00-17:00 (when service requires)
  • Please note this post requires extended hours, weekends and bank holidays working patterns.
  • Enhanced hourly rates will be paid
  • In return we will offer you support, supervision, training and the opportunity for personal development.

Please refer to the job description and guidance notes attached for further information on this role

 

Person specification

Knowledge

Essential criteria
  • Proven experience of working in a Receptionist and or office environment
  • Ability to problem solve and prioritise workload

Contractual Requirements

Essential criteria
  • Ability to travel between sites

Qualifications

Essential criteria
  • Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthNHS 75th BirthdayDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Emma Smith
Job title
Oxford & Bucks Coordination Centre Supervisor
Email address
[email protected]
Telephone number
07825 114164
Additional information

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.

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