Job summary
Employer heading
Patient Pathway Administrator in Trauma
NHS AfC: Band 4
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
Due to retirement: We are looking to recruit an experienced, organised and motivated Patient Pathway Administrator/Medical Secretary to provide an efficient administrative service to Trauma, based at the Horton General Hospital, Banbury. |
Main duties of the job
The post holder will work directly with the clinical team and we are keen to appoint someone who is enthusiastic and motivated and who can manage the fluctuating demands of the role. You will have excellent word processing skills and well-developed communication, organisational and time management skills. An ability to prioritise effectively in a busy environment is essential. You will need to be flexible and have the necessary secretarial/administrative experience required for such a post. Previous medical secretary experience would be an advantage. You will have a good general level of education including GCSE English grade C or equivalent as well as excellent word processing skills. |
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
- Accurately transcribe from specified digital software, outpatient clinical correspondence to be of a high standard within specified timescales.
- Be the Reconstruction Surgery Coordinator and the Polytrauma Rehabilitation Clinic Coordinator
- Be able to use your judgement and initiative to prioritise requests within defined guidelines.
- Ability to deal with sensitive information with respect and in a confidential manner.
- Confidently liaise with other departments, GP’s, external Trusts and patients to ensure smoothness and timely transition for the patient on their journey through the hospital.
- Undertake specific duties in accordance with Trust policies and procedures to facilitate the patient pathway.
- Ensure that the patient RTT data is accurate at all times.
- Adapt a flexible attitude to meet the needs of the service, taking into consideration each department’s unique requirements such as specialist services.
- Provide cover and work with colleagues and as a Team during times of annual leave and sickness.
- Promote an open and friendly working environment.
- Adhere to the Trust Values, Policies and Procedures relevant to your post.
Person specification
Supporting Statement
Essential criteria
- Office/Admin based experience
Desirable criteria
- NHS Experience
Supporting Statement
Essential criteria
- Evidence of Computer Skills
Desirable criteria
- Previous use of EPR
Supporting Statement
Essential criteria
- Experience of working with the general public
- Excellent Communication Skills
- Organised
Desirable criteria
- Evidence of team working
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sarah Hillman
- Job title
- Senior Patient Pathway Administrator
- Email address
- [email protected]
- Telephone number
- 01295 229774
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