Job summary
Employer heading
Receptionist / OOH Coordinator - Oxford
NHS AfC: Band 4
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you.
Job overview
Do you thrive working in a busy role where no two shifts are alike? Are you a customer-focused problem solver who works well under pressure?
We are seeking full time (37.5 hours per week) or part time (minimum of 22.5 hours per week) Receptionists to join our busy Reception and Out of Hours Coordination Centre based at the Warneford Hospital in Oxford.
You'll be the first point of contact for visitors, staff and service users therefore it is essential that you have excellent communication skills, show empathy and have a compassionate manner as some callers may sometimes be in a distressed state.
As part of the role, you will be required to work all of the below shifts and be able to travel to other locations subject to departmental requirements: 06:00 – 14:00 / 14:00 – 22:00 / 22:00 – 06:00 / 09:00-17:00.
If you're able to remain calm whilst working under pressure and have excellent organisation and prioritisation skills then we'd love to hear from you!
Please note this role requires extended hours, weekends and bank holidays working patterns. Enhanced hourly rates will be paid.
Main duties of the job
- Perform general office duties including: responding to email and telephone enquiries, taking and recording messages accurately, responding to queries appropriately
- Operate the Trust’s switchboard, answering incoming calls and transferring callers appropriately using tools provided.
- Undertake training in new skills required for the Coordination Centres effective operation and to maintain those skills in line with supervision and appraisal.
- Provide postal services for the trust including signing and recording of mail.
Please refer to the job description attached for a comprehensive list of duties
Working for our organisation
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
Please refer to the job description and guidance notes attached for further information on this role
Person specification
Knowledge
Essential criteria
- Proven experience of working in a Receptionist and or office environment
- Ability to problem solve and prioritise workload
Contractual Requirements
Essential criteria
- Ability to travel between sites
Qualifications
Essential criteria
- Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Smith
- Job title
- Oxford & Bucks Coordination Centre Supervisor
- Email address
- [email protected]
- Telephone number
- 07825 114164
- Additional information
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
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