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Job overview

An exciting opportunity to become a member of the Trust's Resilience Team in the role of Resilience Manager for the Clinical Coordination Centres has arisen. Working as part of a Team of Resilience Specialists you will be responsible for the Emergency Preparedness, Resilience planning for the Clinical Coordination Centres. You will work closely with the Business Continuity and Assurance manager, Control Room Teams and other departments to ensure that the control room staff are prepared to deal with Major, Critical and Business Continuity Incidents. You will ensure this by developing high quality training and exercising, Plans and Policies to ensure that our response meets our vision and values.

Main duties of the job

To lead and be directly responsible for the ongoing development of Resilience, training, and education for all staff in the Control rooms across SCAS

Develop the required learning outcomes for the training ensuring compliance with quality standards, both local and national.

Conduct training sessions in stressful and high-pressured situations.

Evaluate the training to assess the degree of learner satisfaction and impact, reviewing evaluations and making any required adjustments whilst ensuring neither learning outcomes nor content are compromised.

Ensure all CCC personnel are competent and up to date in all Resilience specific disciplines and accurate and robust records of training are maintained.

Maintain CAD competencies and continue to professionally develop within national and local guidelines to ensure the CCC’s deliver patient care to the professional standards as laid down by guidelines and other local protocols and procedures.

As required, work in conjunction with other emergency services in response to a major incident. 

To coordinate and attend exercises in line with the availability of multi- agency partners.

To provide Communications Tactical Advice to commanders and crews and once trained and competent join the NILO on Call rota

Support the Resilience & Specialist Operations Department in any activity deemed necessary by the Head of Resilience & Specialist Operations.

Working for our organisation

Benefits we offer:

• Full training and support when you join and ongoing throughout your employment with us.
• Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
• Enrolment into the NHS Pension Scheme.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Staff networking and support groups.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

In SCAS, we know that colleagues who are cared for and valued are enabled to provide the right care, first time, every time. That is why we strive to foster a culture that balances fairness, compassion, learning and accountability; a ‘just and learning culture’.