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Job overview

Are you a highly organized and professional individual with a passion for supporting mental health services? Join our dedicated team at the NHS Oxfordshire Talking Therapies Service as a Senior Administrator!

About Us:

The NHS Oxfordshire Talking Therapies Service is committed to providing accessible and confidential mental health support to our community. We pride ourselves on delivering high-quality care and ensuring that every interaction is handled with the utmost professionalism.

You will work closely with the Office Manager to ensure all Admin tasks and referrals including 
data entry is accurately gathered and recorded. The post holder will provide Administration support for all 
staff within the service including working with the external organisations in partnership with the service.

Main duties of the job

Maintain high data quality by accurately updating patient records and ensuring information security in line with data protection laws and local policies. Handle telephone, email, and written inquiries by following standard procedures, using initiative, and responding confidentially and sensitively.

• Manage high call and email volumes, communicate efficiently and sympathetically with self-referring individuals, and input data into electronic records.

• Liaise with patients and carers according to confidentiality policies to support effective treatment.

• Provide a courteous and efficient reception service to visitors.
• Complete the administrative rota bi-weekly, ensuring adequate coverage at all times.
• Cover all daily administrative tasks, particularly during absences, and complete the daily checklists.
• Assign suitable tasks to Band 3 staff to ensure the service runs smoothly and to foster staff development.
• Supervise Band 3 project tasks and provide support when needed.
• Supervise and manage Band 3 staff, with support from the Office Manager as needed, hold regular one-on-one meetings, and participate in the recruitment/interview process.
• Oversee the induction program for new administrative staff actively.
• Organise and participate actively in regular team meetings for Band 3 staff.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the “candidate guide to making an application” which is attached to all roles.

Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount
• Pension scheme
• Lease car scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (waiting lists may apply)
• Staff networking and support groups