Job summary
Employer heading
System Administrator
Band 5
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We know Job Descriptions and Specifications can sometimes be long which can be off-putting for some people, and we don’t want to let that deter you from applying.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you!
Job overview
We are looking for a System Administrator to join our Clinical Application Support Team (CAST) Team at Oxford Health NHS Trust.
You will be joining a team of system administrators who provide customer service support for the Electronic Health Records (EHR) system users across the Trust in line with SLAs. You'll work on resolving issues for system users, liaise closely with the IT Service Desk to resolve complex cases and escalate to our 3rd party system vendors as required.
You'll also be part of our CAST Out of Hours (24x7x365) rota performing ‘urgent on-call’ services
outside of the normal hours of operation for in-patient/extended hours services to ensure we are able to deliver the best care to our patients.
If you enjoy problem solving, have good listening and customer service skills and you're a strong team player, we would love to hear from you!
Main duties of the job
- Support the day to day activities of clinical teams, and information consumers within the Trust
- Resolve issues raised by system users according to Service Level Agreements (SLA)
- Assist the identification of broad issues, best practice, and opportunities for further exploitation of the available technology
- Liaise closely with the IT Service Desk, and other corporate functions, such as Registration Authority, to resolve complex issues spanning responsibilities
- Work closely with the supplier service desk and service management teams to ensure Oxford Health achieve issue resolution in a timely manner
- Take part in the CAST Out of Hours (24x7x365) rota performing ‘urgent on-call’ services outside of the normal hours of operation for in-patient/extended hours services
Please refer to the job description attached for a comprehensive list of duties
Working for our organisation
Oxford Health is a great place to work. To be able to showcase yourself when making an application you are encouraged to read the “candidate guide to making an application” which is attached to all roles.
Please include details of qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and tailor your supporting statement to the role you are applying for, addressing the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who or where you are, you will receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing:
- Excellent opportunities for career progression
- Individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount
- Pension scheme
- Lease car scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (waiting lists may apply)
- Staff networking and support groups
Detailed job description and main responsibilities
Please refer to the job description and guidance notes attached for further information on this role
Person specification
Knowledge
Essential criteria
- Good working knowledge of Microsoft Office applications
- Good working knowledge of EHR systems
Desirable criteria
- Knowledge of National NHS applications and troubleshooting
Experience
Essential criteria
- Experience working within a Healthcare environment
- Experience of supporting electronic health records
Desirable criteria
- Previous experience of Community and Mental Health care provision
Personal Qualities
Essential criteria
- Ability to work as part of a team making a positive contribution to the activities of the Service
- Personal attributes to include flexibility, enthusiasm resourcefulness and resilience
Other Requirements
Essential criteria
- Ability to travel to different locations to attend meetings across Oxford Health NHS FT area
Documents to download
Further details / informal visits contact
- Name
- Tracey Clifford
- Job title
- Clinical Application Support Team Manager
- Email address
- [email protected]
- Telephone number
- 07768 033 758
- Additional information
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
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