Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (37.5 per week)
- Job ref
- 321-NOTSS-6389245-B4
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- John Radcliffe Hospital
- Town
- Oxford
- Salary
- £25,147 - £27,596 Per Annum / Pro Rata
- Salary period
- Yearly
- Closing
- 14/07/2024 23:59
Employer heading
Patient Pathway Administrator Neurology
Band 4
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
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Band 4 Patient Pathway Administrator (37.5 hours per week) Monday – Friday 8:00am - 4:00pm
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We are looking for self-motivated, enthusiastic individual to join us as a Patient Pathway Administrator working in the Neurology Team . This post is crucial to the on-going development of the service and would suit a candidate who has excellent organisational and communicational skills with a strong secretarial background preferably within the NHS.
You will be expected to liaise with staff and colleagues at all levels. You will have proven secretarial skills with the ability to prioritise and manage your own workload to tight deadlines. You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment.
For further details / informal visits contact:
- Name
- Paula Hearne
- Job title
- Neurology Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 01865 227649
- Additional contact information
-
Main duties of the job
|
Band 4 Patient Pathway Administrator (37.5 hours per week) Monday – Friday 8:00am - 4:00pm
|
We are looking for self-motivated, enthusiastic individual to join us as a Patient Pathway Administrator working in the Neurology Team . This post is crucial to the on-going development of the service and would suit a candidate who has excellent organisational and communicational skills with a strong secretarial background preferably within the NHS.
You will be expected to liaise with staff and colleagues at all levels. You will have proven secretarial skills with the ability to prioritise and manage your own workload to tight deadlines. You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment.
For further details / informal visits contact:
- Name
- Paula Hearne
- Job title
- Neurology Assistance Service Manager
- Email address
- [email protected]
- Telephone number
- 01865 227649
- Additional contact information
-
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
- Provide primary administrative support to all clinical staff, primarily consultants, and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
- Act as a first point of contact on the telephone and by email for patients, relatives, GPs and any other relevant agencies, answering or re-directing queries in a timely manner, as appropriate. Similarly, responding to queries from elsewhere in the Trust, for example, the Patient Contact Centre, and ensuring these agencies are informed of any changes to local processes.
- Use Trust digital transcription systems to produce high-quality clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress within local and national target timeframes.
- Open and prioritise incoming post, ensuring supporting information is available when appropriate. Take responsibility for ensuring urgent items are actioned in a timely manner, escalating to other clinical staff or admin team leader where required.
- Likewise, ensure investigation results are reviewed by clinical staff in a timely manner.
- Ensure all relevant patient information, including the referral, diagnostic results and other relevant correspondence, is available in a timely manner and filed in the patient’s medical records, liaising with other departments and healthcare organisations as required. Acknowledge the sensitive and complex nature of this information and uphold the highest standard of confidentiality at all times.
- Maintain accurate and current filing systems and electronic databases. Ensure letters, clinical reports, diagnostic test results and other relevant correspondence are filed in the correct patient notes in a timely manner, including using the electronic patient record system (EPR).
- Work closely with the wider administrative team and clinical staff to ensure patients are admitted within local and national access targets, expediting appointments and procedures as required. Assist the Unit Manager with managing patient tracking lists (PTL) by monitoring all elements of the patient pathway, including diagnostic investigation, correcting data quality issues and escalate any patients who cannot be seen within relevant Elective Access targets in a consistent and efficient manner.
- Assist the Outpatient bookings team with processing new referrals via the GP e-Referral system (ERS), registering patients, making outpatient appointments and ensuring patient details are correct.
- Support the Unit Manager in responding to any patient advice and liaison service queries (PALS) or formal complaints by collating background information and conducting audits as required.
Person specification
Education and Qualifications
Essential criteria
- • Administrative/Secretarial experience
- • Competence in use of various computer software packages
Desirable criteria
- • EPR trained (Training available)
Experience and Skills
Essential criteria
- • Previous experience within an administrative /PA role
- • Experience of working with the general public
Desirable criteria
- • Previous NHS experience
Specific Aptitude and Abilitie
Essential criteria
- • Competent e-mail and database user
- • Highly organized and have the ability to coordinate and prioritise own workload
- • Ability to work as part of a team
Interpersonal Skills/ Communic
Essential criteria
- • Ability to have enthusiasm and motivation whilst encouraging this attribute in others
- • Excellent telephone manner
- • Experience of dealing with stressed/upset individuals in an empathetic manner.
Desirable criteria
- • Evidence of interacting with a wide range of people
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Paula Hearne
- Job title
- Neurology Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 01865 227649
- Additional information
Paula Hearne [email protected] Telephone 01865 227649
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