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Crynodeb o'r swydd

Prif leoliad
Oxford Centre for Diabetes, Endocrinology and Metabolism
Gradd
NHS AfC: Band 3
Contract
Parhaol: Monday - Friday 09:00am - 5:00pm
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
321-CORP-5945900-B3-1
Cyflogwr
Oxford University Hospitals NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
John Radcliffe Hospital
Tref
Oxford
Cyflog
£22,816 - £24,336 per annum pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
15/07/2024 23:59

Teitl cyflogwr

Oxford University Hospitals NHS Foundation Trust logo

Receptionist/Administrator

NHS AfC: Band 3

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

Trosolwg o'r swydd

We are looking for an enthusiastic, hard-working Receptionist/Administrator to work within the existing Reception team who provide efficient and effective reception services across the Trust, based at the John Radcliffe Hospital, Churchill Hospital and OUH Cowley on a rotational basis. 

Reliability, flexibility and a friendly disposition are all attributes the ideal candidate will possess.  A well-presented, enthusiastic, confident and capable person, you will need to be a good team member, possess excellent administrative, organisational skills, be self-motivated and able to pay attention to detail. Exceptional communication skills, customer service and presentation are essential.  Confident telephone skills are essential for this role.

It is fundamental to the post to have a courteous manner in sometimes-difficult situations. The successful applicant will have excellent IT skills and work well as part of a team.

We are recruiting to one reception post of 37.5 hours per week. Working days to be Monday to Friday 9am – 5pm (this is non-negotiable).

For an informal discussion, please contact Katie Harris, Complaints and Patient Services Manager on 07881 615199 email 

Prif ddyletswyddau'r swydd

All aspects of reception duties including :

Answering and dealing with  telephone queries, both internal and external, patients , GP'S.

Booking, rescheduling and preparation of patients appointments.

Ensuring a smooth running and welcoming reception ,adhering to local and Trust policies and procedure.

Above list is not exhaustive.

Gweithio i'n sefydliad

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here  www.ouh.nhs.uk

 

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Responsible for outpatients reception, dealing with telephone, in person enquires.

Boking and rescheduling outpatients appointments, awareness of the Thrust 18 week pathway policy.

Providing a calming, efficient service to all internal and external contacts.

Working with in and part of a team, ability to communicate efficiently at all levels.

Flexibility with work duties and hours if required.

Manyleb y person

N/A

Meini prawf hanfodol
  • N/A
  • N/A
Meini prawf dymunol
  • N/A

Bathodynnau ardystio / achredu cyflogwyr

Fair Train work experience quality standard - gold standardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleArmed Forces Covenant (Silver Award)Embracing Equality Diversity InclusionDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Tania Castillo Morillo
Teitl y swydd
Team Leader
Cyfeiriad ebost
[email protected]
Rhif ffôn
0186527420
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg