Job summary
- Main area
- Plastic Surgery
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 321-NOTSS-6407341-B6
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- John Radcliffe Hospital
- Town
- Oxford
- Salary
- £35,392 - £42,618 Per Annum
- Salary period
- Yearly
- Closing
- 30/07/2024 23:59
Employer heading
Service Support Manager for Oxford Craniofacial Unit
NHS AfC: Band 6
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
This is a exciting opportunity to join the Craniofacial Unit, within the Plastic Surgery Department at Oxford University NHS Foundation Trust.
You will provide strong, professional leadership to the administrative teams you manage, within Craniofacial and work in partnership with the Service/Operational Manager and with the other Assistant Service Managers within the specialist surgery Directorate.
You will engage all staff groups in the development, delivery and sustainment of innovative and effective management systems to ensure maximum operational efficiency within the Division.
You will ensure that staff within the department are aware of, and working towards, the Trust's vision and the specific objectives and operational targets of the specialty.
Main duties of the job
To co-ordinate the activity of the multi-disciplinary supra-regional craniofacial team, ensuring the delivery of coordinated and timely care for patients referred to the Craniofacial Unit, and to maintain national guidelines and Highly Specialised Services (HSS) standards for Craniofacial services. To maintain an overall view of elective waiting lists to ensure that patients are seen and treated within the national and local targets and that patient pathways are appropriately recorded. To be responsible for ensuring that robust systems are in place to achieve delivery of these standards and targets.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
To manage the administrative function of the Oxford Craniofacial Unit, ensure that patient and clinical data is appropriately collected, analysed, and reported to the relevant internal and external groups and make informed decisions regarding the working practices of the Unit
To facilitate and coordinate members of the unit to attend national and international meetings to promote the scientific and clinical work of the unit.
To provide direct line management and supervision of the administrative & clerical staff in the Craniofacial Unit
To maintain robust communications with service managers and clinical staff from the other three supra regional craniofacial units.
To ensure that all local processes are in line with Trust and National processes
To review and improve data quality within Oxford Craniofacial Unit
To work with clinical service units to simplify administrative processes to ensure an efficient and effective pathway to support the delivery of patient care
To deliver training to directorate staff on processes and mechanisms for patient documentation on the Trust Electronic Patient Record
To ensure that all activity is appropriately captured and coded to maximise income for the services and the directorate
Person specification
Qualifications
Essential criteria
- Educated to degree level, or relevant experience.
- Evidence of continued professional development.
Desirable criteria
- ECDL or equivalent
Experience
Essential criteria
- Substantial experience in an administrative role.
- Project/Change management experience.
- Extensive experience in the National Health Service, preferably in secondary care, and including the use of hospital IT systems.
- Staff management experience.
- Budget management experience.
- Experience of dealing with difficult and sensitive situations requiring considerable discretion.
- Experience of databases and generation of reports.
- Experience of using EPR/PTL
- High level of computer literacy in: Excel, Word, Outlook, Power Point
- Experience of reviewing and improving administrative processes
Desirable criteria
- Experience of RTT Pathways
- Experience of improving data quality
- Experience of direct contact with patients Experience of working within a Craniofacial Service
- Use and understanding of Power BI
Technical Skills
Essential criteria
- Ability to work to tight deadlines and prioritise own workload
- A flexible approach to work practices
- Ability to cope under pressure
- Ability to work with minimum of supervision.
- Ability to make decisions using own initiative.
- Ability to analyse complex issues and situations and of evidence of dealing with issues in an autonomous manner
- Ability to produce well presented documents and other typed materials.
- High level of computer literacy in: (Excel) Word processor (Word), Database (Access), presentation (Power Point), and email (Outlook).
- Ability to set up and maintain clinics
- SLAM data knowledge/understanding
- Ability to use electronic calendar functions
- Ability to prioritise own work in the context of multiple demands from various members of the management/clinical team.
- Adaptable and flexible attitude capable of handling multiple tasks and priorities.
- Ability to deal with stressful situations such as tight deadlines and forceful complaints, in an environment of frequent interruptions.
- To exercise judgement when dealing with enquiries, to evaluate and resolve the situation where possible, and to escalate when appropriate.
- Expert electronic and manual filing skills
- Evidence of innovative, positive approach to problems.
Desirable criteria
- Ability to undertake audits.
- Pivot Tables.
- Ability to deal with patient/family complaints.
- Ability to set up databases.
- Maintenance of Intranet and Internet pages.
Interpersonal Skills/Attributes
Essential criteria
- Evidence of strong communication and interpersonal skills.
- Ability to work as part of a team
- Able to analyse and make judgements in complex situations.
- Ability to use own initiative and act quickly and decisively.
- Awareness of own limitations and ability to seek guidance where appropriate.
- Ability to switch rapidly and without notice between tasks requiring concentration and analysis.
- Ability to adapt to rapidly changing demands and expectations.
- Ability to influence and negotiate successfully.
- Ability to innovate and manage change.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Connor Hedley
- Job title
- Plastic Surgery Service Manager
- Email address
- [email protected]
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