Job summary
- Main area
- Private Patient Services
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 321-CORP-6355825-B4-PUB
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- John Radcliffe and Churchill Hospital
- Town
- Oxford
- Salary
- £25,147 - £27,596 Per Annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Private Patient Co-Ordinator
NHS AfC: Band 4
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
- To promote effective and efficient customer relationship management in respect of the Trust’s Private Patient business.
- To improve the paying patient’s experience of private healthcare in the Trust by facilitating the provision of integrated and efficient services through frontline arrangements and drive-up customer satisfaction.
- Simplify and improve access to private patient services for the paying patient and the consultant.
- Make Oxford University Hospitals Private Healthcare the provider choice for both the paying patient, or the patient’s sponsor (medical insurance companies) and the consultant through enhanced customer-oriented services and arrangements.
Main duties of the job
Private Patient Co-Ordinator, Band 4
Private Patient Service, Commercial Division
Full- time (37.5 hours)
An exciting opportunity has arisen within the Private Patients Division for an enthusiastic and well-motivated individual to support the growing private practice service within Oxford University Hospitals NHS Foundation Trust
We are looking for a hard-working individual who demonstrates close attention to detail, has a positive approach to their work and has good organisational skills.
As a Private Patient Coordinator, you will coordinate and manage key administrative functions for private patients, providing a clear liaison/contact point for consultants, patients, carers, team members and referrers. You will also be responsible for ensuring private patients receive a high quality, professional administration service and benefit from excellent customer service.
The successful candidate will be working across a number of departments and with a variety of health professionals to ensure the OUH delivers a Private Patient Service of the highest standard.
The successful candidate will need to have proven administrative and customer service experience with a good eye for detail, excellent communication, administrative and organisational / prioritisation skills, knowledge of Microsoft Office, Word, Excel, and be able to liaise with employees at all levels. They will also have the skills to handle all contacts confidently with compassion, patience, and professionalism.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
- Implement arrangements that will ensure that all private patients of the Trust are identified and received into a friendly, caring, and comfortable environment that meets the expectations of the paying patient.
- Initiate and maintain a warm, friendly, and supportive relationships with private patients throughout the duration of their admission and ensure that all their needs and expectations are reasonably met.
- Continuously monitor and ensure that arrangements in place are adequate and effective for the continued comfort of the paying patient throughout the duration of the patient’s inpatient stay.
- Deal with initial patient enquiries in a manner that promotes a favourable public image of the Trust.
- Deal with initial patient queries, comments, and complaints in accordance with the Trust’s complaints procedure.
- Receiving booking for private patient and liaise with consultants and secretaries to identify planned admissions.
- Book theatre time for consultants as requested and ensure that all the information is recorded on the Theatre Information Management System (TIMS) in time for patient admission.
- Ensure that patients are put on Electronic Patient Record (EPR) waiting list in time for their admission.
- Ensure information on EPR is kept up to date.
- Liaise with Pre-Assessment department to ensure that patients are booked for Pre-Assessment prior to their admission.
- Liaise with wards to confirm bed availability and book rooms for patients prior to admission.
- Maintain accurate records of case dialogue in Compucar
For further information about the post please contact Damian Scott, Operational Manager for Private Patient and Overseas Services, on 01865 235 701 or 07917 213693. We also welcome candidates to come visit the department who would like to understand the role further or to call if they would like to hear more.
While Private patient is experience is desirable training will be provided for all elements of the role and we encourage anyone with the passion to support and enjoy working with patients to apply. This role will also be great for any candidate that have worked in previous customer service roles looking to continue progress their career.
Person specification
Experience
Essential criteria
- Experience of working within a service delivery environment working across an organization with different staff groups and professionals
- Excellent time management skills and good writing skills
- Flexible in approach to work and the changing needs of the service and colleagues
- Personal initiative, drive and good team player able to promote team working throughout departments
Desirable criteria
- Has worked in the NHS
- Electronic Patient record experience (EPR)
- Use of Compucare
- Experience in Private Healthcare
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Damian Scott
- Job title
- Operational Manager for PP and Overseas Services
- Email address
- [email protected]
- Telephone number
- 07917 213693
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