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Job summary

Main area
Specialist Surgery
Grade
NHS AfC: Band 6
Contract
Permanent
Hours
Full time - 22.5 hours per week
Job ref
321-NOTSS-6406669-B6
Employer
Oxford University Hospitals NHS Foundation Trust
Employer type
NHS
Site
John Radcliffe Hospital
Town
Oxford
Salary
£35,392 - £42,618 per annum pro rata
Salary period
Yearly
Closing
23/07/2024 23:59

Employer heading

Oxford University Hospitals NHS Foundation Trust logo

Assistant Service Manager - Specialist Surgery

NHS AfC: Band 6

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

Job overview

An exciting opportunity has arisen for an Assistant Service Manager within Specialist Surgery.

To be responsible for ensuring that robust systems are in place to achieve delivery of the Directorate and individual service patient access targets.

This will include:

Ensuring that all local processes are in line with Trust and National processes

  • Reviewing and improving data quality within the directorate and clinical business units
  • Working with clinical service units to simplify administrative processes to ensure an efficient and effective pathway to support the delivery of patient care
  • Delivery of training to directorate staff on processes and mechanisms for patient documentation on the Trust Electronic Patient Record
  • Maintaining an overall view of directorate elective waiting lists to ensure that patients are seen and treated within the national targets and that patient pathways are appropriately recorded
  • Ensuring that all activity is appropriately captured and coded to maximise income for the services and the directorate

We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.

Main duties of the job

Maintain an overview of the delivery of patient access targets within the Directorate.

Escalate potential breaches to Service Managers and the Deputy Operational Service Manager and work with clinical teams on action plans to avoid breaches,

Validate Pathways and ensure that the data used to measure patient access targets is accurate.

Deliver service-specific training to help staff and services to deliver efficient and effective administration processes.

Carry out waiting list audits and data quality audits as specified by the Trust and support Service Managers with carrying out local audits.

Liaise with Trust Elective Access Manager and team to provide information and reports required within the trust in relation to patient access.

Attend the Trust Data Quality Meetings and ensure that information is communicated effectively into the Directorate with regards new initiatives.

Line-manage the Patient Pathway and Outpatient Booking Team Leaders  and ensure that workload is effectively distributed and ensure the post-holders are appraised and supported with learning and development.

To act as a role model to less experienced staff at all times.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here  www.ouh.nhs.uk The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel

 

Detailed job description and main responsibilities

Work with services to identify and improve processes to improve data quality and reduce RTT and data validation work each month.

Maintain overall responsibility for the day to day management of the service PTL and work with Service Manager and Deputy Operational Services Manager to ensure that the patient pathway is managed in accordance with the Trust Elective Access Policy.

Take the lead on new access and booking initiatives within the Directorate and work with services and staff to develop action plans and implementation plans.

Act as the service expert in relation to the Trust Elective Access policy and the creation and delivery of efficient and effective processes for the administration pathway for patient care.

Work with the services to ensure that the e-Referral system (eRS) is kept up to date and that any Appointment Slot Issues (ASI) are addressed and patients that have been added to the ASI list are contacted in the required timeframe.

Be the Departmental Point Person for authorisation of clinic templates, and where necessary submitting of clinic templates.

Work within the services to ensure that clinics and theatres are utilised to the maximum capacity.

Carry out validation for other key targets including cancellations and diagnostic waits to support the service in delivering against other supporting targets.

Provide information and reports to support the analysis of directorate performance and work with the Deputy Operational Services Manager and Service Managers on performance improvement plans as required.

Work with the Clinical Coding Team and Services to ensure that all patient episodes are appropriately coded and captured.

Work with services to ensure that all activity is captured and recorded including the checking in and out of all outpatient appointments, closing down of clinics and maximisation of income capture within the services.

To train staff in the understanding of the Trust Elective Access Policy and rules and guidance for RTT.

Specialist Surgery is one of the Directorates that makes up NOTSSCaN Division within Oxford University Hospitals NHS Foundation Trust Specialist Surgery covers Ear Nose and Throat, Plastic Surgery, Oral and Maxillofacial Surgery, Vascular Surgery and Head an& Neck Unit.

Specialist Surgery is a friendly and collaborative place to work. You will be working closely with a dedicated and caring multi-disciplinary team who strive to uphold all of the Trust values.

Person specification

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Essential criteria
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Employer certification / accreditation badges

Fair Train work experience quality standard - gold standardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleArmed Forces Covenant (Silver Award)Embracing Equality Diversity InclusionDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Naomi Fitzgerald
Job title
Deputy Directorate Manager
Email address
[email protected]
Telephone number
01865 228348
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