Job summary
- Main area
- Specialist Surgery - Oral and Maxillofacial Services
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 321-NOTSS-6378708-B4
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- John Radcliffe Hospital
- Town
- Oxford
- Salary
- £25,147 - £27,596 per annum pro rata
- Salary period
- Yearly
- Closing
- 11/07/2024 23:59
Employer heading
Outpatients Booking Officer
NHS AfC: Band 4
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
We are seeking to appoint a Outpatients Booking Officer to join our OMFS team at the John Radcliffe Hospital.
We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the department, consultants, nurses and wider clinical team. They will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.
Main duties of the job
To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the consultants and clinical teams. Coordinate the workflows through the admin team to ensure consistency across the service.
To work within an administrative team dedicated to quality and effective patient care and maintaining Trust policy on patient confidentiality.
To work according to the administrative processes in place to support the delivery of Trust and national targets, especially with regards to the 18-week pathway.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Detailed job description and main responsibilities
1. Ensure accurate and comprehensive patient records and clinical details
including outpatient referrals are added onto EPR in a timely manner,
according to agreed standards, (the Trusts’ Elective Access Policy and
Data Quality).
2. Book appointments on EPR as per Trust procedures in line with the
Trusts Elective Access Policy and ensure all referrals are clinically
triaged within 48 hours.
3. Ensure that patients on ERS (Electronic Referral System) are given
appointment dates in accordance with clinical priority and length of
wait, and that patients on the ASI list are managed accordingly.
4. Ensure that the appropriate action is taken following both patient and
hospital cancellations, such that the utilisation of elective capacity is
maximised.
5. Ensure that the patients’ 18 week RTT pathway is correct on EPR before undertaking any changes.
6. Proactively monitor all outpatient clinics and highlight any capacity issues or potential Cancer or 18 week breaches, where possible
prevent these with the support of the Outpatient Booking Team Leader
7. Be responsible for manging designated patient tracking lists (PTL) and
attend weekly PTL meetings with the management teams.
8. To ensure all clinician annual leave and changes in outpatient sessions
are accurately recorded on the electronic patient record (EPR) and that
the affected outpatient sessions are proactively maintained such that
maximum waiting times are met and capacity is fully utilised. As such
the post holder will liaise closely with clinicians, managers, nursing and administrative staff.
9. Take a lead to resolve clinic cancellation issues by communicating with
colleagues and arranging cover or alternative clinics where required.
10.The post holder is expected to develop an understanding of the Trust
Elective Access Policy and related procedures, and to make a positive
contribution to the ongoing development of elective administration processes.
11. To provide guidance and supervision of the Band 2/3 Link Grade Outpatient Booking Clerks.
Person specification
Essential
Essential criteria
- GCSE or equivalent in English and Maths, grades A-C
- Good knowledge of patient pathways/ understanding of patient priorities and performance targets
- Experience of using a full range of IT systems including; Microsoft Office: Outlook, Word, Excel
- Maintains high standards and quality of work
- Organising, planning and prioritising skills
- Accurate data entry, typing and checking skills
Desirable criteria
- Thorough knowledge of healthcare administrative systems and processes
- EPR Experience
- In-depth understanding of Medical Terminology
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amirah Bouraba
- Job title
- Assistant Service Manager
- Email address
- [email protected]
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