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Crynodeb o'r swydd

Prif leoliad
Specialist Surgery - Oral and Maxillofacial Services
Gradd
NHS AfC: Band 4
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
321-NOTSS-6378708-B4
Cyflogwr
Oxford University Hospitals NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
John Radcliffe Hospital
Tref
Oxford
Cyflog
£25,147 - £27,596 per annum pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
11/07/2024 23:59

Teitl cyflogwr

Oxford University Hospitals NHS Foundation Trust logo

Outpatients Booking Officer

NHS AfC: Band 4

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

Trosolwg o'r swydd

We are seeking to appoint a Outpatients Booking Officer to join our OMFS team at the John Radcliffe Hospital. 

We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford.  The post holder will provide an efficient and effective clinical administration service to the department, consultants, nurses and wider clinical team.  They will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service. 

Prif ddyletswyddau'r swydd

To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.

To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the consultants and clinical teams. Coordinate the workflows through the admin team to ensure consistency across the service.

To work within an administrative team dedicated to quality and effective patient care and maintaining Trust policy on patient confidentiality.

To work according to the administrative processes in place to support the delivery of Trust and national targets, especially with regards to the 18-week pathway.

Gweithio i'n sefydliad

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe HospitalChurchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

1. Ensure accurate and comprehensive patient records and clinical details
including outpatient referrals are added onto EPR in a timely manner, 
according to agreed standards, (the Trusts’ Elective Access Policy and 
Data Quality).
2. Book appointments on EPR as per Trust procedures in line with the 
Trusts Elective Access Policy and ensure all referrals are clinically 
triaged within 48 hours.
3. Ensure that patients on ERS (Electronic Referral System) are given 
appointment dates in accordance with clinical priority and length of 
wait, and that patients on the ASI list are managed accordingly.
4. Ensure that the appropriate action is taken following both patient and 
hospital cancellations, such that the utilisation of elective capacity is 
maximised. 
5. Ensure that the patients’ 18 week RTT pathway is correct on EPR before undertaking any changes. 
6. Proactively monitor all outpatient clinics and highlight any capacity issues or potential Cancer or 18 week breaches, where possible 
prevent these with the support of the Outpatient Booking Team Leader
7. Be responsible for manging designated patient tracking lists (PTL) and 
attend weekly PTL meetings with the management teams.
8. To ensure all clinician annual leave and changes in outpatient sessions 
are accurately recorded on the electronic patient record (EPR) and that 
the affected outpatient sessions are proactively maintained such that 
maximum waiting times are met and capacity is fully utilised. As such 
the post holder will liaise closely with clinicians, managers, nursing and administrative staff.
9. Take a lead to resolve clinic cancellation issues by communicating with 
colleagues and arranging cover or alternative clinics where required.
10.The post holder is expected to develop an understanding of the Trust 
Elective Access Policy and related procedures, and to make a positive 
contribution to the ongoing development of elective administration processes.

11. To provide guidance and supervision of the Band 2/3 Link Grade Outpatient Booking Clerks.

Manyleb y person

Essential

Meini prawf hanfodol
  • GCSE or equivalent in English and Maths, grades A-C
  • Good knowledge of patient pathways/ understanding of patient priorities and performance targets
  • Experience of using a full range of IT systems including; Microsoft Office: Outlook, Word, Excel
  • Maintains high standards and quality of work
  • Organising, planning and prioritising skills
  • Accurate data entry, typing and checking skills
Meini prawf dymunol
  • Thorough knowledge of healthcare administrative systems and processes
  • EPR Experience
  • In-depth understanding of Medical Terminology

Bathodynnau ardystio / achredu cyflogwyr

Fair Train work experience quality standard - gold standardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleArmed Forces Covenant (Silver Award)Embracing Equality Diversity InclusionDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Amirah Bouraba
Teitl y swydd
Assistant Service Manager
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg