Job summary
- Main area
- Therapy Assistant
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 26 hours per week
- Job ref
- 321-NOTSS-6432082-B3
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Nuffield Orthopaedic Centre
- Town
- Oxford
- Salary
- £22,816 - £24,336 pro rata
- Salary period
- Yearly
- Closing
- 30/07/2024 23:59
Employer heading
Therapy assistant
NHS AfC: Band 3
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Oxford and the Horton General Hospital in Banbury.
For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Job overview
An exciting opportunity has arisen to join our friendly, enthusiastic and professional children's outpatient therapy team. The post holder will be involved in patient care, assisting physiotherapists with treatments such as casting and seeing some patients independently under the supervision of a physiotherapist. The successful applicant will have good communication and organisation skills as this post is pivotal in the smooth running of the department, taking responsibility for managing referrals and making appointments.
Main duties of the job
Main Duties:
- To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy frontline representative of the high quality service.
- To support clinical practitioners in direct patient contact, helping to achieve rehabilitative goals
- To provide an efficient and effective indirect clinical support to the therapy department
- To work within a team dedicated to high quality, effective patient care and maintain Trust policy on patient confidentiality
- To work according to the administrative processes in place to support the delivery of Trust and National targets
- To be able to assist therapists as necessary with the management of patients requiring more than one person. This may require the use of moderate physical effort. To carry out in-direct clinical tasks as required by the department e.g. appointment administration, direct patient/family telephone communication, maintaining department logs.
- To be able to work with patients with indirect supervision from the physiotherapy team
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
Job description
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To arrange appropriate appointments by person, telephone or letter and co-ordinate specialist requests liaising with clinicians and administrative teams.
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To deal proactively and efficiently with telephone enquiries from patients, carers and other service users professionally, ensuring, where possible, that the caller’s needs are met or they are transferred to the most appropriate person.
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To assist in the maintenance of the department equipment stocks
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Work flexibly within the team, providing support to professional colleagues and the multidisciplinary team and provide cover for other areas within paediatrics during annual leave, busy periods and where there is an imbalance of work.
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To assist the staff with the management of patients referred to the department. To include:
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assisting with the management of orthopaedic patients to include casting appointments with indirect supervision
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hydrotherapy which would involve entering the pool.
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Assisting in the management of babies being treated for hip dysplasia
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To work with children of all ages and their families, understanding the nature of their admission and assisting practitioners in therapeutic goals.
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To carry out data collection as required by the therapy team, including entering data onto the computer data collection system.
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To help maintain a clean and safe working environment.
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To attend all mandatory training as required by the Trust – particularly Fire, Manual Handling, Basic Life Support and complete Information Governance training on-line
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Responsibilities
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To maintain good working relationships with the multi-disciplinary teams in the outpatient department and other colleagues within the Children’s therapy team
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To ensure effective communication and documentation with the therapy team, other health professional and patients/parents/guardians.
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To participate in the departmental induction and training of new or temporary staff and continued training of existing staff.
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Attend all statutory training for Health & Safety, and attend training sessions and meeting which are appropriate to the post.
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To ensure that Trust Data Quality procedures are adhered to at all times.
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To participate in meeting infection control standards of equipment used by Children’s Therapy team.
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To undertake any other activities as required by the Therapies team.
Communication
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To be able to communicate effectively with the wider multidisciplinary team, attending meetings and providing handover and feedback as necessary.
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To communicate effectively and sensitively to patients and their families/ guardians face to face and via telephone.
To be able to use email and telephone to contact patients/ parents/ guardians
Person specification
Essential
Essential criteria
- Experience of operating administrative and IT systems and procedures
Essential
Essential criteria
- GCSE or equivalent passes in English Language and Maths
- Experience of operating administrative and IT systems and procedures
- Experience working with patients/those with a health need
- Knowledge of office and IT systems.
- Articulate - required to liaise effectively with patients and all staff groups.
- Able to respond professionally and courteously
- Good organisational skills and an ability to prioritise own workload
Desirable criteria
- To be fun and approachable to help engage children in therapeutic activities
- Ability to take initiative when appropriate.
- Good telephone manner and ability to communicate effectively at all levels
- Flexible and adaptable Enthusiastic People-centred approach Conscientious Honest and reliable
Shortlisting
Essential criteria
- Previous experience of patient care
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Stuart Kinton
- Job title
- Band 7 Specialist Physiotherapist
- Email address
- [email protected]
- Telephone number
- 01865 738087
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