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Job overview

Are you a parent/carer or sibling of a child or young person, who has needed Tier 4 (inpatient) CAMHS care? 

Would you like to join a team to support parents/carers of those currently patients in Tier 4 CAMHS?  

Join the team at Thames Valley Provider Collaborative* to provide support to parents who have children requiring specialist (Tier 4) mental health services.   

We are looking to recruit you to join a small team of staff who have personal experience as a parent/carer to a child or young adult needing inpatient mental health or equivalent Tier 4 CAMHS care.  We work together to support other parents whose children are under the care of a Tier 4 (inpatient or equivalent) service.  They will meet via phone and video call, and occasionally in person to help parents/carers to:

• prepare for their child to be admitted,
• navigate meetings and processes they may come across and
• work closely with the clinical team in the coproduction of care and support. 

The applicants will also have:

• Level 4 / diploma level education or equivalent experience,
• experience of working as part of a team, and
• strong communication skills.  

User experience (as a parent / carer of a child or young person 21 or under at the time of admission to inpatient mental health services) is essential, and will be used to short list, so please make clear reference to this in your application.

Main duties of the job

Family Ambassadors support parents and carers who have a child needing highly specialised (Tier 4) CAMHS care.   This can be done remotely so long as it is done from a confidential space.  

Working with support from the Regional Family Ambassadors and peers within the team they provide support from referral until discharge.   This is generally provided by phone, text, emails MS Teams meetings but can also be in person.  

Please see our website for more information about the Family Ambassador Service: Family Ambassador service | Oxford Health CAMHSOxford Health CAMHS

Please see the information produced by NHS England about the Family Ambassador roles: Family Ambassadors - elearning for healthcare (e-lfh.org.uk)

Working for our organisation

Post holders will be supported through an individual induction programme,  with regular supervision, by their team members and via a network of people doing similar roles throughout England.  

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible 

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team