Job overview

The 111#2 service in Powys is a 24/7 open access all age service for those experiencing well-being and mental health issues, operating via the national 111 call line. The Service is available 24 hours a day 7 days a week to offer advice, clinical triage, and interventions via telephone to individuals in mental health distress and signpost to other well-being, mental health and Third Sector services when required.  We are looking to appoint two Senior Practitioners (band 6) to join our team in PTHB.  

As Senior Practitioner in 111#2  you will work autonomously, providing high quality complex clinical telephone triage and clinical assessment to individuals presenting with mental health illness/conditions, in mental distress or acute crisis, resulting in a safe and appropriate clinical decision.

You will manage a varied team of staff including Well-being Practitioners, Health Care Support Workers, and Peer Workers, acting as a point of escalation and decision maker for clinical triage and risk management.

Supporting  the Clinical Lead in the operational management of the Service which will be facilitated through the national 111 press 2 service, ensuring that team members work to high standards, demonstrating leadership to build trust and inspire motivation and teamwork. 

You will work as an autonomous practitioner, providing high quality complex clinical triage using knowledge, skills, critical thinking, and professional judgement supported by clinical software.

Main duties of the job

Use a range of communication methods adaptable to the needs of individuals, families, carers and partner organisations to review mental health telephone enquiries through assessing symptoms and health information, prioritising for urgency.

Provide clinical support and act as a decision maker for team members and 
work to improve the quality of the telephone triage assessment, to enable the best possible care outcomes for those experiencing mental health distress, families/carers and partner organisations.

Make dynamic triage decisions and connect individuals with local Mental Health and well-being services where appropriate, including liaising with partner organisations such as Primary Care, GP’s, WAST, A&E, Police and Third Sector.

Provide specific mental health advice, relating to clinical risk, Mental Health Act or Mental Capacity Act.

Work with the Service to contribute to a reduction in the numbers of calls and the duration of calls made by people in Mental Health distress through:

Identifying and defining frequent callers
Improving signposting to appropriate alternative care pathways
Identifying a proactive plan of care to MH frequent callers.

Recognise potential crisis situations and act responsively and responsibly, to resolve the situation seeking assistance if required.

Working for our organisation

Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivaled reputation. 

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.