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Job overview

An exciting opportunity has arisen for an enthusiastic individual to join our team to undertake the role of Team Leader within the Immunisation and Vaccination Booking hub. The post holder will operate in a fast-paced environment that is often unpredictable and will require excellent communication skills.

The post holder will be responsible for the day-to-day supervision of administrative staff providing leadership, support and advice in the booking hub team, support the Senior Administrator, Business support Managers and other senior staff within the immunisation and vaccination service.

The post holder will be responsible for assisting the Senior Administrator
maintaining and delivering an effective administration function for the 
Immunisation and Vaccination service. 
Within the role, the post holder will be responsible for;

• Supervision of the Immunisation and Vaccination Booking and Data Team.

• Deal with general routine enquiries and offering support to the 
Administration Team throughout the shift.

• Co-ordinating  administration function in the Centres.

• Work with electronic systems which will require a high level of 
confidentiality.

• Referring issues and enquires to the Senior Administrator/ Senior Business Support Manager and/or Clinical Lead for advice.

• Allocating routine daily tasks to the Administration Team.

• Provide support and cross cover within the department.

Main duties of the job

Be the first point of contact for the Administrators dealing with queries from Vaccination Centres.

Resolve and answer general routine operational questions and problems offering support and guidance. 
 
Assist the Business Support Manager in ensuring that the departmental 
Standard Operating Procedures are adhered to. 
 
Liaise with the Business Support Manager and Clinical Lead to flag any nonroutine issues and to seek advice and permission to act if applicable. 
 
Communicate with service users daily including management and staff of PTHB along with patients and the public. This spoken communication will be to the highest professional standard and in line with the Health Board’s Values.

Required to circulate team communications by email and memo and take notes from team meetings, circulating minutes and actions as instructed by the Business Manager.

Prepare agendas for meetings and book meeting rooms and venues as and when required.

Complete Health & Safety (i.e., Risk Assessment) & Fire Safety checks (Fire Management Folder) in the absence of the Business Support Manager. 
 
Produce and implement ‘how to’ guides for staff where it is identified that further refresher training is required. 
 
Assist in the creation of new working templates and forms for the department and produce written and typed reports and documents ad hoc as requested.

Undertake relevant line manager training such as effective appraisal and 
managing attendance to develop leadership skills.

Working for our organisation

Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivaled reputation. 

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.